Loyalty Partnerships Officer

Job Description

The Loyalty Partnerships Officer supports the execution and ongoing management of the loyalty partnership strategy across a diverse portfolio of partners.

The role supports the end-to-end partnership lifecycle, from onboarding and implementation through BAU operations, commercial activation and performance monitoring. It works closely with internal and external stakeholders to ensure seamless partner operations, support growth initiatives and continuously enhance the member experience.

The role will have a strong focus on operational excellence, partner performance, campaign execution, process automation and system enhancements, while supporting key administrative, financial and contractual processes. Close collaboration with internal stakeholders, including Finance, Legal, Procurement, Marketing, Technology and Member Services, as well as external partners and technology providers, will be a core part of the role.

Accountabilities

• Support the onboarding and implementation of loyalty partnerships, coordinating operational, commercial and administrative activities with internal stakeholders and external partners.
• Support partnership launches and strategic initiatives, enhancing the member proposition and driving engagement and commercial value.
• Track and report partnership performance, including member engagement, accrual and redemption activity, campaign results and key commercial KPIs.
• Manage billing, reconciliation and BAU activities across the assigned portfolio, ensuring timely resolution of discrepancies and member-related matters.
• Manage regular partner and stakeholder engagement, including operational reviews and commercial and marketing initiatives such as accrual and redemption campaigns.
• Support system implementations, testing and operational improvements, coordinating with relevant stakeholders and partners to resolve issues and drive automation.
• Monitor and optimise partnership operations, including accrual/redemption processes, data and file exchanges, SLAs and process documentation to ensure effective governance and business continuity.

Qualifications

• Bachelor’s degree in business administration, marketing, information Systems, or a related field.
• Minimum 3-5 years’ experience in a loyalty program, preferably within the aviation industry.
• Ability to manage multiple priorities and stakeholders, work effectively in a fast-paced environment.
• Data analysis and problem-solving skills, strong communication and collaboration skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), airline and loyalty systems a plus.

Job posting close date: 26th November 2026

Additional Information

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

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