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TekSynap

Government IT services and information management

Enterprise Operations Manager

IT OperationsPosted on Nov 5
Full-timeWashington, DC, USA$130k - $160k

About the Job

Requirements

  • At least 10 years of experience in IT operations, including at least 5 years in a management role.
  • Demonstrated experience supporting government agencies, customers, or contracts within federal environments, including the Intelligence Community, Department of Defense, Federal Civil agencies, and military organizations.
  • ITIL v4 Intermediate certification or higher.
  • CompTIA Security+ certification or equivalent.
  • A bachelor's degree in computer science, IT Engineering, or a related discipline.
  • Ability to meet Public Trust – Moderate Risk requirements.
  • U.S. citizenship is required.

Responsibilities

  • Oversee daily operational performance of enterprise systems across infrastructure, ensuring high availability, incident resolution, and service-level agreement adherence.
  • Supervise Infrastructure, Network, and Data Center Operations teams.
  • Coordinate enterprise monitoring, patching, and configuration management.
  • Manage capacity, performance, and change management processes.
  • Report on uptime, incident trends, and performance metrics.

Desired Qualifications

  • Prior experience supporting the same or similar contract, with an in-depth understanding of the customer environment, requirements, and operational landscape.

About the Company

TekSynap

Government IT services and information management

TekSynap delivers information management and IT services for Federal, state, and local government customers. It helps agencies plan, implement, and manage information technology environments that support rapid technological change, focusing on scalable data management, systems integration, and agile delivery. Its approach blends the structure and process of large organizations with the flexibility and cost efficiency of smaller teams to meet government requirements. The company's differentiator is its founders’ deep government experience and track record across major deployments (e.g., Department of Veterans Affairs), which informs a pragmatic, customer-focused delivery model. TekSynap’s goal is to help government clients move quickly and effectively using the right information technology to support their mission while balancing performance and cost.

Company size
501-1,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Reston, VA
Founded
2008

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