Full-Time
Customer Service Representative
Posted on 8/17/2026
R+V Allgemeine Versicherung AG
5,001-10,000 employees
Provides private and commercial insurance services
No salary listed
Wiesbaden, Germany
Hybrid
Hybrid schedule with 1–2 days on-site.
Bachelor's
 Customer Experience & Support (1) |
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- Vocational training as an insurance and financial-investments clerk or comparable commercial academic qualification.
- Knowledge of life insurance; knowledge of occupational pension provision or working-time and phased-retirement models is advantageous.
- Alternatively, experience supporting employees in a human resources function.
- Routine proficiency with Microsoft Office, particularly Excel.
- Strong communication, organizational skills, social competence, and customer orientation.
- Manage customer relationships concerning lifetime working-time accounts and phased retirement, providing reliable and individualized communication.
- Serve as a subject-matter contact for customer service representatives, sales, and customers on technical, process-related, and working-time-account questions.
- Process applications, existing-account matters, benefit cases, and specific special topics on behalf of customers.
- A comparable commercial academic qualification.
- Knowledge of occupational pension provision or lifetime working-time models.
R+V Allgemeine Versicherung AG is a major German insurer serving private and business customers. It offers standard insurance products as well as customized private plans and tailored, pragmatic solutions for commercial clients, covering protection and retirement planning. Its products work by providing policy-based coverage after customers pay premiums; claims support and risk management are built into the plans, with options ranging from everyday private coverage to specialized corporate solutions. The company differentiates itself through its large customer base, high premium income, and a broad, integrated portfolio, plus a strong emphasis on partnership, support, and employee benefits. Its goal is to be a reliable partner for customers, employees, and partners, helping people through protection and security while maintaining steady growth.
Company Size
5,001-10,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Wiesbaden, Germany
Founded
1922
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Simplify's Take
What believers are saying
- First-quarter 2026 premiums rose 5.6 percent to 6.8 billion euros.
- R+V introduced a cost-lean ETF-based FrühstartRente for children starting January 2026.
- R+V earned Top Employer 2026, supporting hiring and retention in Wiesbaden.
What critics are saying
- Consumer groups filed new 2026 lawsuits over R+V life annuity reduction clauses.
- 2026 profit is forecast near 1.2 billion euros, down sharply from 2025.
- Wildfire, hail, and flood losses can erase underwriting gains after benign catastrophe years.
What makes R+V Allgemeine Versicherung AG unique
- Genossenschaftliche Finanzgruppe distribution gives R+V captive access to Volksbanken and Raiffeisenbanken.
- 2025 pre-tax profit reached 2.2 billion euros, proving underwriting discipline.
- R+V launched NextLevel strategy in 2026, pairing growth with risk-bearing capacity.
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Benefits
Paid Vacation
Wellness Program
Mentorship Program
Training Programs