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SmartLight Analytics

Healthcare claims analytics

Director of Account Management

Account ManagementConfirmed live in the last 24 hours
Full-timeRemote in USANo salary listed

About the Job

Requirements

  • A bachelor's degree in business, marketing, economics, data analytics, or a related field is required.
  • Five to eight years of experience in account management, client success, or related roles within data analytics, technology, or consulting environments is required.
  • Four years of experience in healthcare data analytics is required.
  • Three years of healthcare payment integrity experience is required.
  • Proven experience managing senior-level client relationships and negotiating contracts or agreements is required.
  • Exceptional interpersonal and communication skills, including the ability to understand and communicate technical insights to non-technical audiences in a tailored and thoughtful manner, are required.
  • Strong problem-solving and strategic planning abilities are required.
  • The ability to break down complex problems into manageable components is required.
  • The ability to identify trends, patterns, and key insights in data is required.
  • The ability to develop actionable recommendations based on data analysis is required.
  • Understanding data analytics concepts, tools, and methodologies, and the ability to translate insights into client strategy, is required.
  • The ability to lead and manage projects independently is required.
  • Experience managing deliverables within deadlines is required.

Responsibilities

  • Act as the primary point of contact for self-insured employer clients, ensuring satisfaction and fostering long-term relationships.
  • Serve as a trusted advisor by understanding client needs and challenges and offering strategic solutions to improve their healthcare programs.
  • Develop and maintain strategic client relationships by understanding business challenges and objectives and demonstrating problem-solving skills.
  • Coordinate and lead regular client check-ins, presentations, and strategic reviews to ensure alignment and satisfaction.
  • Collaborate with internal teams, including data, data science, clinical and investigative teams, and executives, to ensure optimal client service delivery.
  • Become fluent in healthcare claims data relevant to the company's use case.
  • Nurture client relationships throughout the business relationship, including managing implementation as needed.
  • Collaborate with new clients and their carriers, data warehouses, pharmacy benefit managers, and other external constituents on documentation and other items needed to intake high-quality claims and health plan data.
  • Use advanced analytics tools and techniques to create insights that inform decision-making, cost-saving strategies, and enhanced plan management.
  • Collaborate with internal teams to ensure timely and successful delivery of data analytics solutions and insights.
  • Review client feedback and performance metrics to ensure solutions meet or exceed expectations.
  • Identify business enhancement opportunities aligned with client needs and objectives.
  • Partner with sales and solutions teams to develop strategic plans addressing client goals.
  • Plan and lead client update presentations, ad hoc client meetings, and written communications.
  • Assist the team in developing marketing initiatives, increasing business success, and enhancing sales.
  • Translate complex data and analytical insights into clear, actionable reports and presentations for non-technical stakeholders.
  • Develop and deliver regular client-facing reports and presentations highlighting key performance metrics, trends, and opportunities.
  • Explain technical concepts simply to benefits leaders, client executives, and other decision-makers with limited technical expertise.
  • Coordinate internal resources and timelines to ensure smooth project implementation and delivery.
  • Troubleshoot client issues proactively and in a timely manner to ensure client satisfaction.
  • Monitor key performance indicators to track initiative success and client satisfaction.
  • Delegate tasks effectively and manage team dynamics.
  • Work with cross-functional teams, including data scientists, project managers, and consultants, to deliver cohesive client solutions.
  • Contribute to team-wide best practices by sharing insights and strategies to enhance client success.
  • Develop and maintain strong executive relationships.

Desired Qualifications

  • A master's degree is preferred but not required.
  • Strong existing relationships within the jumbo self-insured plan sponsor community are preferred.
  • Procurement, medical ASA, and/or pharmacy benefit manager contract negotiation experience is preferred.
  • Familiarity with benefit analytics, data warehousing, and claims data files is preferred.
  • Exposure to statistical methods, data modeling, or machine learning insights and how they inform business decisions is preferred.
  • Macro business knowledge of channels and industries relevant to the company's client base, such as public sector, finance, healthcare, retail, technology, and Taft-Hartley, is preferred.

About the Company

SmartLight Analytics

Healthcare claims analytics

SmartLight Analytics is a healthcare analytics company serving self-funded employer health plans. The company monitors claims data to identify waste, improper billing, low-value care, fraud, abuse, and payment errors. It serves employers, plan sponsors, administrators, benefits advisers, claims partners, and covered members. Its operating model centers on analytics technology combined with clinical, investigative, data-science, and fiduciary-support expertise. Teams work across healthcare analytics, data science, clinical review, investigations, product, client service, and operations. Projects depend on clear coordination between specialist teams, customer needs, and day-to-day operations.

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