Field Implementation Manager

Field Implementation Manager

Location: Remote (U.S. and near a major airport) / Travel onsite to dealerships is required.

Schedule: Standard business hours. Approximately 3 weeks per month of onsite travel across the U.S. and Canada.

About Numa

Numa is building the platform to power AI-native dealerships, rearchitecting automotive service and sales with advanced AI agents that automate customer interactions, streamline operations, and reimagine how dealerships work. Numa integrates AI into every aspect of dealership functions—from rescuing customer calls and voicemails that generate more revenue, to reducing customer resolution times that drive overall customer satisfaction (CSI), to improving dealership team productivity and accountability. Numa has raised $50 million from leading investors (Google, Threshold, Costanoa, Mitsui, and Touring Capital).

The Role

We’re looking for a Field Implementation Manager to bring Numa’s AI-powered platform to life inside dealerships across North America. In this role, you will spend most of your time on-site launching Numa; training staff, solving real-time challenges, and setting teams up for long-term success.

This isn’t a behind the desk job. You’ll be part trainer, part problem-solver, part motivator; showing dealership teams the value of using Numa every day and making sure our solution sticks. You’ll also serve as the bridge between the field and our internal teams, sharing insights that shape how we scale onboarding and rollout.

The ideal candidate thrives in fast-paced environments, builds trust quickly, and loves being in the field. You take initiative, adapt to any audience, and are energized by the challenge of driving successful go-lives without heavy direction.

What You’ll Do

• Lead onsite go-lives and ensure smooth, successful launches
• Train dealership staff across roles with clear, hands-on, and engaging sessions
• Partner with dealership leaders to highlight the long-term business value of Numa
• Document launch outcomes and transition accounts to our Performance Architect team
• Share field insights with Sales, Product, and Customer Success to improve onboarding and customer experience
• Travel onsite to dealerships regularly to drive engagement and adoption

What You Bring

• 3+ years of customer-facing experience in training, onboarding, service, or support 
• Strong communication and presentation skills, with the ability to command a room and adapt to any audience
• Tech-savvy, with the ability to quickly learn new systems and tools
• High emotional intelligence, with the ability to build trust quickly in fast-paced environments
• Excitement to travel ~3 weeks per month across the U.S. and Canada (must live near a major airport)

Nice To Have

• Experience with SaaS, automotive, or phone systems
• Background in field-based training, deployment, or customer onboarding
• Familiarity with dealership operations or service department workflows
• Experience supporting product go-lives or rollouts in a high-growth environment
• Comfort using AI tools to streamline training, documentation, or workflows
• Bilingual (English/French or English/Spanish) for broader coverage across the U.S. and Canada

What Success Looks Like

• Deliver smooth, successful go-lives that set dealership teams up for long-term adoption
• Build trusted relationships with dealership staff and leadership during launch
• Ensure Numa becomes part of dealership teams’ daily workflow
• Enable seamless account transitions to the Performance Architect team
• Consistently surface field insights that improve how Numa scales onboarding and rollout

Why Join Numa

• We believe in everyone's growth.
• Be part of an industry leader named the #1 fastest-growing AI Automotive company by Inc. 5000.
• Represent category-defining AI technology that is transforming the automotive industry.
• Join a high-growth organization with significant opportunities for career advancement.

Compensation & Benefits

Final compensation will be determined based on the candidate's experience, skills, and qualifications

• Compensation Range: $75,000 - $95,000 
• Equity Package
• Flexible PTO
• Health, dental, and vision benefits
• 401(k) plan

At Numa, you’ll have the chance to represent game-changing technology in an industry that’s ready for innovation. If you love being in the field, thrive on solving problems in real time, and want to make an impact at a high-growth company, we’d love to hear from you.