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Leonardo

Aerospace, defense tech design and manufacturing

IT Coordinator

IT OperationsConfirmed live in the last 24 hours
Full-timeRio de Janeiro, State of Rio de Janeiro, BrazilNo salary listed

About the Job

Requirements

  • A degree in Computer Engineering, Systems Analysis, or a related field.
  • Experience coordinating IT teams and leading multidisciplinary teams in highly complex environments.
  • Experience managing complex services and operations, including service-level agreements, performance indicators, availability, and critical incidents.
  • Knowledge of telecommunications and mission-critical operating environments.
  • Experience implementing systems and managing corporate IT projects and infrastructure.
  • Experience managing cybersecurity systems and processes.
  • Advanced knowledge of SAP, including requirements definition, implementation, and operation in compliance with national tax and fiscal legislation.
  • Knowledge of automation, systems development, and DevOps practices.
  • Broad business perspective and ability to align technology, operations, and the company's strategic needs.
  • Fluent English.
  • Technical knowledge of Microsoft environments, including Windows Server, Active Directory, and Exchange.
  • Knowledge of Microsoft SQL Server and SQL.
  • Knowledge of virtualization environments such as Hyper-V and VMware.
  • Knowledge of SAP Business One.
  • Knowledge of backup, continuity, and environment-recovery methodologies.
  • Knowledge of automation and scripting tools such as PowerShell.
  • Knowledge of service management, service-level agreements, and operational indicators.
  • Knowledge of Power BI and artificial-intelligence tools.

Responsibilities

  • Coordinate Helpdesk and Field Support teams, ensuring service quality and compliance with established service-level agreements.
  • Lead multidisciplinary teams, suppliers, and partners in implementing and sustaining highly complex projects and services.
  • Manage the contracting and delivery of IT services, systems, and solutions, monitoring quality, performance, and service levels.
  • Identify business and operational-area needs, define requirements, and support the implementation, maintenance, and integration of information systems.
  • Manage corporate IT infrastructure, including networks, data centers, sites, virtualized environments, backup policies, and service continuity.
  • Manage cybersecurity systems and processes, ensuring the protection, integrity, and confidentiality of corporate and operational information.
  • Monitor performance, availability, and service-level indicators; manage critical incidents and identify improvement opportunities.
  • Work with operational areas to support availability and continuity of critical environments and services, particularly in telecommunications.
  • Manage automation initiatives and the application of DevOps practices to improve efficiency and optimize processes.

Desired Qualifications

  • Spanish is considered an advantage.
  • Certifications in MCP, MCSA, MCSE, ITIL, COBIT, LPI, or CCNA are considered advantages.

About the Company

Leonardo

Aerospace, defense tech design and manufacturing

Leonardo operates in aerospace, defense, and security, designing and manufacturing advanced technologies for militaries, intelligence agencies, and defense contractors. Its products combine hardware, software, and services and are delivered through subsidiaries in the US (DRS, Electronics US, Critical Infrastructure, Aircraft and Aerostructures US). It differentiates itself with a broad, diversified portfolio and end-to-end support from development to sustainment, plus training and customer service. Its goal is to provide reliable, state-of-the-art capabilities to defense, intelligence, and civil infrastructure customers while maintaining strong support and training.

Company size
10,001+
Company stage
IPO
Headquarters
Rome, Italy
Founded
2022

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