Davies North America

Global insurance professional services and tech

Niche Claims Handler

Claims AdjudicationUpdated on Nov 13

Full-timePreston, UKNo salary listedIn-person

About the Job

Requirements

Use Microsoft Word, Excel, and Outlook with ease.
Communicate confidently in written and verbal correspondence.
Demonstrate customer care, empathy, attention to detail, and a professional, amiable approach.
Work at pace when required while remaining effective.
Find solutions and help customers progress their claims effectively.

Responsibilities

Interact with customers, insurers, suppliers, and colleagues around the country.
Ensure correct information reaches the appropriate people, communicate in writing and verbally, and check policy cover.
Review and set up new claims, appoint contractors, and update claims on internal systems.
Prioritise and review diaries in a timely manner.
Issue settlement payments to policyholders and suppliers.
Contribute to team, division, and wider business growth and development.
Communicate with customers through inbound and outbound calls, email, SMS, and the automated claims journey.
Use customers’ preferred communication methods to handle claims proactively and quickly.

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:

Reward platform – discounts for over 800 retailers
25 days holiday (rising with service)
Development, training, and professional qualifications

Davies are looking to recruit exceptional Claims Handlers to join our growing Claims team in our Preston office. This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients

37.5 hours per week Monday-Friday (1 in 3 Saturdays on a rota basis)
Start Date: January 2027

Interacting with a variety of people including customers, insurers, suppliers and colleagues around the country
Ensuring the correct information gets to the right people, you’ll be confident in your written and verbal correspondence and checking policy cover
Reviewing and setting up new claims, appointing contractors and updating claims on internal systems
Prioritising and reviewing diaries in a timely manner
Issuing payments to policyholders and suppliers for settlements
Contributing to team, division and wider business growth and development
Your day to day role will involve communicating with customers via various methods, Inbound and outbound calls, Emails, SMS and also via our automated claims journey
Always making sure that we communicate with customers via their preferred method to ensure their claims is handled proactively and quickly

Your professional and amiable approach.
You want to find solutions and help customers through their claims effectively
You know your way around the computer and can use MS Word, Excel and Outlook with ease
You can work with pace when called to whilst remaining effective, you enjoy the challenge
You pride yourself on your customer care, empathy and attention to detail

#INDUKI

About the Company

Davies North America

Global insurance professional services and tech

Davies North America is a global professional services and technology company that began in the UK as an insurance claims manager. It now provides technology, consulting, and legal solutions to clients in regulated industries, including insurance, through managed services, outsourcing, and advisory offerings. The company grows by acquiring other businesses to expand its geographic reach and service capabilities. Its goal is to become a global leader in professional services and technology for regulated industries, particularly in markets like the US, Canada, and Bermuda.

Company size: 5,001-10,000
Company stage: Debt Financing
Total funding: $363M
Headquarters: London, United Kingdom
Founded: 1968

Recently Posted Jobs

Explore more opportunities at Davies North America

See more jobs