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Definity Financial

Canadian P&C insurer with digital channels

Senior Specialist - Large Complex & Specialty Claims

Claims AdjudicationUpdated on Nov 14
Full-timeMontreal, QC, Canada$73.5k - $123.5kIn-person

About the Job

Requirements

  • A university degree in any discipline, a two-year college diploma from a provincially recognized and funded community college, or a fully completed Chartered Insurance Professional (CIP) designation is required.
  • Must hold an Autorité des marchés financiers (AMF) Loss Adjuster (5A) License.
  • Must be bilingual in French and English, with a high degree of proficiency in English to service internal and external customers across Canada.
  • Minimum of 8–10 years of general claims handling experience.
  • Strong interpersonal and communication skills.
  • Demonstrated ability to work through conflict and resolve issues professionally.

Responsibilities

  • Conduct coverage analysis, investigation, negotiation, and resolution for claims with moderate supervision.
  • Identify and coordinate recovery opportunities and efforts.
  • Retain, monitor, manage, and approve payments to outside counsel for routine litigation matters, using litigation management plans and budgets.
  • Negotiate settlements and resolutions directly and through counsel, considering liability, damages, and coverage.
  • Engage stakeholders, including underwriting, reinsurance, actuarial, and senior leadership teams, in effective claim management.
  • Manage claims under cyber liability, directors’ and officers’ liability, employment practices liability, and other miscellaneous professional liability policies from initial investigation through resolution.
  • Contribute to complex claim strategy and coverage discussions.

Desired Qualifications

  • Financial Lines claims experience is preferred.

About the Company

Definity Financial

Canadian P&C insurer with digital channels

Definity Financial is a Canadian property and casualty insurer that serves individuals and businesses through multiple channels, offering a broad range of coverage options. Its products are delivered via a mix of direct, broker, and digital channels, and the company emphasizes continuous improvement and innovation to meet evolving needs. The business model relies on insurance premiums and strategic investments, with a focus on transforming into a digital leader and expanding market capabilities to grow reach and profitability. Definity differentiates itself through its long-standing heritage from Economical Insurance, its multi-channel distribution, and its commitment to leveraging technology and investments to better serve customers, broker partners, employees, and communities in a changing market.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Canada
Founded
1871

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