Scheduling and Workforce Optimization Lead

Job Number: JR106274 Job Title: Scheduling and Workforce Optimization Lead (CON) Job Category: Professional Hospital Location: General Site Job Type: Temporary (Fixed Term), Full time Contract Duration: 6 months Number of Positions: 1 Minimum - Maximum Hourly Rate: $52.97 - $61.407 Hours: Days

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the 2021 Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our leading edge work on Communities of Inclusion, Inclusion Calendar, Health Equity Certificate Program and much more. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023 – 2025 and Greater Toronto's Top Employers for 2026. Learn more at shn.ca

Job Description:

As a member of the People Services portfolio and reporting to the Director of HCM Systems and People Analytics, the UKG Systems Operations Lead is responsible for the day-to-day administration, support, security, and operational management of SHN's UKG Workforce Management scheduling system. The Lead works collaboratively with operational leaders, Human Resources, Payroll, Information Technology, and Scheduling teams to ensure the scheduling system supports safe, efficient, and compliant workforce operations across the organization.

Over the next six months, the primary focus of this role will be maintaining stable UKG scheduling operations, managing system security and user access, supporting configuration changes, troubleshooting issues, ensuring data integrity, and providing operational support to end users while documenting opportunities and contributing to the development of a longer-term UKG optimization roadmap.

The Lead serves as the operational subject matter expert for UKG Scheduling, ensuring system configuration aligns with organizational policies, collective agreements, scheduling practices, and payroll requirements. The role is responsible for coordinating system updates, supporting testing activities, maintaining system documentation, monitoring integrations, and partnering with stakeholders to ensure reliable system performance.

Scheduling Operations and System Administration

Working closely with clinical operations, Scheduling Services, Payroll, HR, and IT, the Lead oversees the daily operation of the UKG scheduling environment. Responsibilities include managing security roles and user access, supporting schedule configuration and maintenance, monitoring interfaces, resolving production issues, coordinating vendor support, and ensuring system availability and data integrity.

The Lead develops operational standards, documentation, and support processes while providing guidance and training to managers, schedulers, and system users to promote consistent and effective use of UKG.

Reporting and Operational Analytics

Working collaboratively with the HRIS Specialist and HR Business Partners, the Lead supports operational reporting by leveraging UKG and Workday data to provide meaningful workforce insights. The Lead develops and maintains reports, dashboards, and operational metrics that support scheduling performance, staffing utilization, overtime management, vacancy monitoring, and workforce planning.

While the immediate priority is operational excellence and system stability, the Lead identifies opportunities to improve scheduling processes, system configuration, workflows, and user experience. The role participates in testing new functionality, evaluates enhancement requests, supports release management activities, and documents recommendations that will inform SHN's future UKG optimization roadmap.

The Lead works collaboratively across People Services, Clinical Operations, Payroll, and IT to ensure future enhancements align with organizational priorities, operational requirements, and collective agreement obligations.

Requirements:

• Bachelor's degree in Business Administration, Health Administration, Human Resources, Information Technology, or a related field.
• Minimum of three (3) years of experience administering UKG Workforce Management in an acute care healthcare environment.
• Demonstrated experience supporting workforce scheduling operations within a complex unionized healthcare environment is required.
• Experience administering UKG Scheduling, including system configuration, security, user access, scheduling rules, and troubleshooting.
• Strong understanding of healthcare staffing practices, scheduling processes, collective agreement requirements, and payroll integration.
• Experience working collaboratively with Clinical Operations, Human Resources, Payroll, and Information Technology teams.
• Experience supporting system testing, upgrades, release management, and production support activities.
• Experience creating operational reports, dashboards, and workforce metrics using UKG, Excel, Power BI, or similar reporting tools.
• Advanced analytical, problem-solving, and troubleshooting skills with a strong operational focus.
• Advanced Microsoft Excel skills; experience with Power Query and Power BI is an asset.

Assets:

• UKG Workforce Management certifications.
• Experience with UKG Scheduling, Timekeeping, Advanced Scheduler, and related Workforce Management modules.
• Experience supporting integrations between UKG, Workday, payroll, and other enterprise systems.
• Experience with workforce analytics, reporting, and dashboard development.
• Experience participating in system implementations, upgrades, or optimization initiatives.
• Project management experience.
• Experience developing business cases and operational recommendations.

Experience leading cross-functional operational initiatives.

This opportunity is posted to support the recruitment of an existing vacant position.

Accommodation and Diversity Statement:
Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike. 

We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values. 

We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

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