All Accor

Global hotel management, franchising, loyalty program

General Manager

Business & StrategyUpdated on Nov 11

Full-timeChennai, Tamil Nadu, IndiaNo salary listedIn-person

About the Job

Requirements

At least 12 years of industry experience with international brands, including a minimum of 2 years of experience in a similar role.
Financial acumen and a proven track record in sales, pricing, and revenue management.

Responsibilities

Serve as the primary strategic business leader with overall responsibility for hotel operations, achieving guest, employee, corporate, and owner satisfaction and quality service while meeting or exceeding financial goals.
Personally drive and support sales, marketing, and distribution.
Drive guest voice scores and guest satisfaction as key deliverables for department heads.
Act as an Accor ambassador to enhance the company image and market reputation.
Attract, train, retain, and coach leadership team members with functional expertise, creativity, and entrepreneurial leadership to meet operational business needs.

Desired Qualifications

A strong food and beverage and sales background is an added advantage.
Strong process orientation, leadership abilities, and organizational skills.

Job Description

ABOUT THE ROLE

Functions as the primary strategic business leader with overall responsibility of operations of Hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals..
Personally drive and support the sales, Marketing and Distribution.
Drive voice of Guest Score and Guest satisfaction as a key deliverables for HODs.
Act as an Accor Ambassador aiming to enhance the company image and market reputation.
Attract, train, retain & coach leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.

Qualifications

YOUR SKILLS & EXPERIENCES

12 + years’ industry experience in international brands with minimum 2 years of experience in similar role.
Financially astute with proven track record of exceptional sales, pricing and revenue management competencies
Strong F&B and Sales background will be an added advantage; Strong process orientation; Strong Leadership abilities and organizational skills;

Additional Information

WHAT IS IN IT FOR YOU:

Come As You Are
Work With Purpose
Grow, Learn and Enjoy
Explore Limitless Possibilities

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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