The Role:

Reporting to the Market Intelligence Director within the HCM team, the Market Intelligence Manager will play a pivotal role in supporting the Product Marketing, Sales, Product, and Client Success teams. This role involves conducting thorough analyses of the competitive landscape, supporting exploratory research on market trends, and overseeing the operations of research and intelligence initiatives. Their insights will directly inform strategic decisions across the organization, shaping DailyPay’s GTM and product roadmap strategy. This position offers a unique opportunity to contribute directly to the intelligence driving DailyPay’s growth and success.

How You Will Make an Impact:

COMPETITIVE INTELLIGENCE

• Leading the strategic direction of competitive intelligence efforts by conducting comprehensive research on current and adjacent competitor sets to unveil crucial insights and emerging trends
• Utilizing CI software such as Klue and overseeing monitoring of feedback channels, synthesizing data into easily understandable formats, and providing actionable insights to inform strategic decision-making
• Managing and curating the competitive intelligence repository, ensuring it is regularly updated to meet current organizational needs and standards
• Developing intelligence digests to succinctly summarize top news and provide in-depth analysis of its implications for the organization
• Proactively managing SLAs to ensure timely collection and updating of intelligence resources and collaborating on intelligence reporting and asset creation
• Providing strategic recommendations for product positioning and competitive strategy

MARKET RESEARCH

• Driving the development and execution of strategic plans for market research initiatives aligned with overarching business objective
• Leading the analysis and interpretation of research findings to extract actionable insights and recommendations for decision-making
• Aggregating and synthesizing customer feedback and insights to inform product development, marketing strategies, and customer experience enhancement
• Communicating research findings and strategic recommendations effectively to senior management and key stakeholders through detailed reports, dynamic presentations, and interactive dashboards

OPERATIONAL EXCELLENCE

• Developing an ‘input’ process, where Research/ Intelligence serves as a critical input to the roadmap strategy discussions taking place at a company and business-unit level
• Identifying opportunities to streamline and optimize research processes to improve efficiency and reduce redundancies
• Implementing data quality standards, devising data governance frameworks, and overseeing data validation processes to ensure accuracy and reliability of market intelligence
• Evaluating and leveraging technology solutions to enhance market intelligence operations

What You Bring to the Role:

• 5+ professional experience in operations, research, PMM, or similar role
• Experience delivering process improvement strategies to support cross-department initiatives
• Experience managing research operations, including but not limited to: research vendor management, research initiative planning, data cleaning 
• Experience in both structured and unstructured research methods
• Experience working in Klue or a similar CI tool
• Exceptional written & verbal communication skills
• Excellent time management and project management
• Experience working with data sets in excel
• Experience delivering thoughtful and impactful content through powerpoint
• Ability to work independently with minimal supervision
• Demonstrated professionalism and ability to navigate difficult questions/requests
• Flexibility to learn on an accelerated curve and adapt quickly to changing needs