Learning Support Officer - HR Shared Services

Job Description

Generic Responsibilities:

• Provides comprehensive administrative support for the effective delivery of training and learning programs, with a strong focus on client satisfaction (both learners and training managers).
• Reports on activities and the achievement of defined KPIs.

Specific Responsibilities:

• Assists in coordinating administrative tasks related to training programs, with a focus on ensuring client satisfaction, including scheduling, materials preparation, and participant communications.
• Collaborates with internal stakeholders (e.g., training managers, internal trainers, trainees) to contribute to the successful delivery of learning programs, with a strong emphasis on meeting client expectations.
• Supports the training managers in monitoring and reporting on the achievement of key performance indicators (KPIs) related to training activities.
• Maintains accurate records and databases related to training activities and participant progress and utilizing data for continuous improvement and reporting.

Qualifications

• Bachelor's Degree in Education, Human Resources, or a related fields.
• Prior experience in administrative support or a strong interest in Learning and Development.
• Fluent in French (mandatory), English level B1 (minimum).
• Exceptional organizational and time management skills, with the ability to prioritize;
• Outstanding communication and interpersonal abilities.

We will only consider English or French CV's.

Additional Information

Our workplace reflects the vibrant spirit of our locations, with initiatives such as a Green Transportation Budget, electric bikes and a flexible Hybrid Work Policy. We promote wellbeing through the Honolulu Wellness Club, a Prayer Room, a Lactation Room, and themed Villages that inspire creativity and collaboration. Through our ESG and DEI strategies, we are committed to being inclusive, caring, and fair, ensuring every voice is heard and valued.