speakit

Digital dictation and speech recognition solutions

Dutch Technical Support Engineer - L1/L2

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeAthens, Greece

About the Job

Requirements

Native or C2-level fluency in Dutch and strong working proficiency in English at B2 level or higher.
Hands-on knowledge of Windows and macOS operating systems, basic networking (TCP/IP, DNS, and VPNs), and general software troubleshooting.
Familiarity with ticketing platforms, remote desktop management tools, and diagnostic workflows.
Full availability to work on-site at the Athens premises and willingness to follow shift schedules.

Responsibilities

Provide first- and second-line technical assistance to Dutch-speaking clients via phone, email, and live chat.
Perform root-cause analysis, system diagnostics, and remote troubleshooting for software, hardware, and network connectivity issues.
Manage, track, and prioritize support tickets through enterprise systems such as Zendesk, ServiceNow, and Jira while meeting SLA targets.
Guide users step-by-step through technical configurations, system settings, and software updates.
Document technical incidents, resolution steps, and workarounds to enhance the internal knowledge base.
Isolate complex bugs or infrastructure incidents and escalate them to L3 engineering teams when necessary.

Desired Qualifications

Previous experience in an IT helpdesk, service desk, or technical support role is strongly preferred.

Dutch Technical Support Engineer (L1/L2) - Athens

speakit · Athens, Greece · Full-time · Posted 2026-09-23

Workplace: on_site

Department: Dutch

Description

On behalf of our client, we are seeking a Dutch-Speaking Technical Support Engineer (L1/L2) to join an innovative team in Athens!

In this role, you will serve as the core technical contact for Dutch-speaking users, taking full ownership of incident analysis, troubleshooting, and issue resolution. Moving beyond basic customer support, you will perform technical diagnostics, manage system tickets, and deliver effective hands-on solutions to keep systems running smoothly.

Responsibilities

Provide first- and second-line (L1/L2) technical assistance to Dutch-speaking clients via phone, email, and live chat.
Perform root-cause analysis, system diagnostics, and remote troubleshooting for software, hardware, and network connectivity issues.
Manage, track, and prioritize support tickets through enterprise systems (e.g., Zendesk, ServiceNow, Jira) while meeting strict SLA targets.
Guide users step-by-step through technical configurations, system settings, and software updates.
Document technical incidents, resolution steps, and workarounds to enhance the internal knowledge base.
Isolate complex bugs or infrastructure incidents and seamlessly escalate them to L3 engineering teams when necessary.

Requirements

Native or C2-level fluency in Dutch, alongside strong working proficiency in English (B2 or higher).
Solid technical mindset with hands-on knowledge of operating systems (Windows, macOS), basic networking (TCP/IP, DNS, VPNs), and general software troubleshooting.
Previous experience in an IT helpdesk, service desk, or technical support role is strongly preferred.
Familiarity with ticketing platforms, remote desktop management tools, and diagnostic workflows.
Strong analytical, logical problem-solving abilities and a calm approach under pressure.
Full availability to work on-site at the Athens premises with willingness to follow shift schedules.

Benefits

Competitive monthly salary package (including 2 extra salaries per year / 14 payments).
Monthly performance and technical productivity bonuses.
Comprehensive relocation package for candidates moving to Greece (flight coverage, temporary hotel stay, and housing search support).
Private health insurance scheme.
Fully paid, industry-certified technical training and continuous professional development.
Modern, state-of-the-art office environment in Athens with dedicated break and relaxation areas.

Apply

Apply at speakit

About the Company

speakit

Digital dictation and speech recognition solutions

Speak-IT is the UK’s leading Digital Dictation and Speech Recognition specialist, offering bespoke speech-to-text workflow solutions for sectors such as healthcare, legal, and education. Their product approach combines hardware, software, and services to turn spoken words into typed text through customized workflows that fit each industry’s needs. They work with major players in the voice technology field and provide unbiased advice, ongoing support, and hands-on service to ensure smooth implementation and use. Compared with competitors, Speak-IT differentiates itself through its long-standing presence since 1990, strong partnerships, and a focus on practical, personable customer service. The company’s goal is to help organizations improve efficiency and accuracy in documentation by delivering practical, integrated voice technology solutions and expert support.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: United Kingdom
Founded: 1990

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