Director – Data Center Facilities Services

Key Responsibilities

• Lead the Facilities Operations Services organization responsible for maintenance execution, operational support, and field service readiness across mission-critical data center environments. 

• Provide leadership and direction to senior service managers across mechanical, electrical, and other facilities service functions, ensuring alignment in execution standards, priorities, technician performance, and service delivery expectations. 

• Own service delivery performance across preventive maintenance, corrective maintenance, inspections, restoration support, lifecycle service activities, and vendor-delivered work. 

• Drive the strategy and operating model to expand in-house self-perform maintenance capability where prudent, improving control, consistency, response readiness, and long-term service quality. 

• Ensure consistency in work execution, documentation, escalation management, backlog reduction, response quality, and service readiness across all supported sites. 

• Establish and track operational KPIs including maintenance completion, backlog health, MTTR, repeat failures, vendor performance, SLA attainment, corrective action closure, technician productivity, and service quality metrics. 

• Ensure strong contractor and vendor management practices, including performance oversight, service quality, compliance, safety adherence, cost control, and issue escalation. 

• Partner closely with site operations, plant leadership, engineering, reliability, commissioning, construction, and deployment teams to ensure service activities support safe operations, maintainability, and uptime protection. 

• Lead service-related incident support and recovery coordination for major mechanical, electrical, or integrated facility events, ensuring clear communication, disciplined response, and sustained follow-through on corrective actions. 

• Drive standardization of service procedures, execution models, planning practices, reporting, staffing approaches, and governance mechanisms across service teams. 

• Champion safety and compliance across all service operations, including electrical safety, LOTO, contractor safety controls, environmental requirements, procedural discipline, and safe execution in a 24/7 mission-critical environment. 

• Support workforce planning, staffing strategy, succession planning, technician capability development, and leadership coaching across service organizations. 

• Identify systemic risks and recurring operational issues, then drive continuous improvement initiatives that improve service reliability, execution consistency, efficiency, and field readiness. 

• Provide regular updates to senior leadership on service performance, operational risk, resource needs, major incidents, organizational capability, and continuous improvement initiatives. 

Qualifications

• 7-10+ years of experience in facilities operations, maintenance leadership, technical services, or mission-critical infrastructure environments. 

• 5+ years of experience leading managers, service teams, or vendor organizations in data centers, utilities, industrial plants, healthcare, telecom, manufacturing, or similar uptime-critical environments. 

• Strong knowledge of critical mechanical and electrical infrastructure, including cooling systems, HVAC, power distribution, backup generation, UPS, switchgear, and related maintenance and service workflows. 

• Proven experience leading maintenance execution, vendor performance, service operations, and restoration support in 24x7 operating environments. 

• Experience establishing performance metrics, operational governance, and standardized service practices across multiple teams, functions, or sites. 

• Familiarity with CMMS, BMS, EPMS, SCADA, DCIM, and other systems supporting service planning, execution, and monitoring. 

• Experience supporting commissioning, turnover, lifecycle replacement, or operational acceptance activities is preferred. 

• Bachelor’s degree in Engineering, Facilities Management, Operations, or related field preferred; equivalent technical and leadership experience also valued. 

Skills and Competencies

• Strong service operations leadership with a clear focus on execution quality, readiness, and uptime protection. 

• Ability to lead through managers while reinforcing accountability, consistency, and operational discipline. 

• Strong communication and escalation management skills in high-pressure operational environments. 

• Strong vendor management and cross-functional coordination capability. 

• Analytical and process-oriented mindset, with the ability to turn performance data into operational improvements. 

• Strong judgment in balancing safety, speed, operational risk, service continuity, and long-term maintainability. 

• Ability to build organizational capability and scale service programs across a growing global portfolio. 

Why Oracle Cloud Infrastructure?

Global impact at scale: Contribute directly to how mission-critical OCI data centers operate across regions and continents, influencing infrastructure reliability, security, sustainability, and long-term capacity growth.

Technically rigorous environment: Work alongside experienced engineers, automation specialists, and compliance teams in a rapidly scaling hyperscale cloud infrastructure, where disciplined execution and technical depth matter.