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Blue Shield of California

California nonprofit health insurance provider

Director – Enterprise Delivery

Engineering LeadershipUpdated on Nov 7
Full-time$181.8k - $307.5kHybrid

About the Job

Requirements

  • A bachelor's degree, or a high school diploma/GED with four additional years of relevant experience in lieu of the degree.
  • Ten years of prior relevant experience in software engineering, technology operations and management, or related technology roles.
  • Six years of prior people-management experience with direct responsibility for supervising, coaching, and evaluating direct reports, including experience leading engineering managers and/or senior engineers.
  • Demonstrated experience leading multiple engineering teams, domains, or portfolios with accountability for delivery, people leadership, and operational outcomes.
  • A proven track record of owning production systems end-to-end, resolving technical debt, and improving reliability, resilience, and operational performance across complex, large-scale platforms.
  • Demonstrated experience stabilizing, modernizing, and improving legacy systems in high-pressure, production-critical environments.
  • Strong understanding of modern engineering practices, including cloud-native architectures, system design, CI/CD, observability, secure development, and operational reliability.
  • Proven ability to lead cross-functional execution and partner effectively with Product, Architecture, Security, Platform, and business stakeholders.
  • Demonstrated ability to balance strategic leadership with execution focus, including delivery, team development, engineering quality, scalability, and risk management.
  • Strong communication skills and the ability to translate technical concepts, tradeoffs, and risks for senior and cross-functional audiences.

Responsibilities

  • Lead engineering and technology operations teams responsible for delivering secure, scalable, reliable, and high-performing technology solutions and services aligned to the organization's highest-priority business objectives.
  • Provide leadership across a portfolio of engineering, platform, and operational work, ensuring priorities, delivery plans, service levels, team capacity, and execution align with strategic and operational goals.
  • Oversee architecture, engineering delivery, production operations, and complex issue resolution, guiding teams through critical technical decisions, tradeoffs, incidents, and high-risk challenges.
  • Own technology roadmaps, delivery execution, operational performance, resource planning, balancing business commitments, technical debt reduction, platform reliability, and long-term scalability.
  • Partner with Product, Architecture, Security, Infrastructure, Platform, and business leaders to align priorities, manage dependencies, improve service outcomes, and drive successful execution across initiatives.
  • Build and sustain a high-performing engineering and technology operations organization by developing managers and technical leaders, strengthening leadership capability, and supporting succession planning.
  • Establish and reinforce standards for engineering quality, security, reliability, availability, operational excellence, and service management, driving consistency across teams and platforms.
  • Oversee delivery health, production stability, incident management, service performance, and operational readiness, proactively identifying risks and driving continuous improvement.
  • Advise senior leadership on technology risks, operational performance, technical tradeoffs, investment priorities, and opportunities to improve delivery, reliability, scalability, and business outcomes.

Desired Qualifications

  • Experience leading engineering organizations in cloud-native, platform-based environments at scale.
  • Experience driving adoption of CI/CD, observability, secure development, and reliability practices across multiple teams or domains.
  • Experience establishing engineering standards and improving consistency of engineering practices across teams, domains, or portfolios.
  • Experience supporting large-scale technology delivery in complex or regulated environments.
  • Experience leading through organizational change, growth, or transformation within an engineering organization.
  • Experience with portfolio planning, investment prioritization, and resource tradeoff decisions across competing engineering demands.
  • A master's degree in Computer Science, Engineering, Information Systems, or a related field.

About the Company

Blue Shield of California

California nonprofit health insurance provider

Blue Shield of California is a nonprofit health plan provider that offers medical insurance options for individuals, families, and employers within California. It operates as a mutual benefit corporation and maintains a broad network of healthcare professionals and facilities, enabling members to access care and manage claims through an online portal. Its services include preventive care programs and digital health coaching, with prior authorization required for certain medical, surgical, and some prescription drugs to control costs and ensure medical necessity. The company draws a substantial portion of its membership from CalPERS and focuses on delivering stable, affordable access to care within the state. Its goal is to provide members with reliable health coverage, a wide provider network, and tools to manage their health and expenses efficiently.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
United States
Founded
1939

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