D-ploy

IT infrastructure services and management consulting

Service Desk Agent - German Speaking

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeCape Town, South AfricaNo salary listedRemote

About the Job

Requirements

Fluent German and English are required; other languages are an advantage.
Advanced knowledge of Microsoft Office applications is a plus.
Strong problem-solving and analytical abilities are required.
Good communication skills are required.
Attention to detail and the ability to multitask are required.
The ability to work independently and effectively is required.
Readiness to follow direction and best practices is required.
Planning and organizing skills are required.
Candidates must provide a criminal record extract issued within the past three months.

Responsibilities

Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices, and other technology tools and products.
Document end-user issues meticulously in the ITSM tool.
Adhere to processes and knowledge documents.
Manage the ticket backlog.
Contribute to continuous service improvement activities, including creating knowledge scripts and updating training documents.
Collaborate closely with onsite IT technicians.

Desired Qualifications

Advanced knowledge of Microsoft Office applications is a plus.
Other languages are an advantage.

Service Desk Agent (German Speaking)

D-ploy · Cape Town, South Africa (Remote) · Full-time · Posted 2024-08-29

Workplace: remote

Department: SPE

Description

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Task and Responsibilities:

Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
Meticulous documentation of end user issues in ITSM tool
Adherence to processes and knowledge documents
Ticket backlog management
Continuous service improvement activities – knowledge script creation, training document updates etc.
Close collaboration with Onsite IT technicians

Requirements

Language skills: fluent German and English, other languages are advantage
Advanced MS Office apps knowledge a plus
Strong problem solving/analytical abilities
Good communication skills
Attention to detail and ability to multi-task
Ability to work independently and effectively
Readiness to follow direction and best practices
Planning and organizing skills
Team player and supportive personality
Candidates have to declare Criminal record extract not older than three months

Benefits

Broad range of activities, tasks, and projects
Flexible working conditions
Minimum 5 weeks of vacation
Vouchers (B-day voucher, wedding, and new born surprise)
Fishing for Friends program – our referral program
Further development and professional advancement
Friendly and international working environment
Company-sponsored events
Competitive salary and various benefits

Is IT in your DNA?

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About the Company

D-ploy

IT infrastructure services and management consulting

D-ploy provides IT engineering and consulting services for global and regional customers, focusing on operational IT infrastructure, service management, program and project management, and quality management. It delivers both standard and tailored solutions to help clients achieve business goals, using established frameworks and certifications to ensure quality, reliability, and security. The company differentiates itself with a pragmatic, business‑oriented approach and long‑term partnerships, supported by a Europe/US cross‑regional footprint and a strong emphasis on customer needs. Its goal is to make IT an enabler of business value, improve work efficiency, and maintain compliant, dependable IT services while expanding expertise and geographic reach.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Lörrach, Germany
Founded: 2007

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