Salesforce Business Analyst

AAA Club Alliance is seeking an experienced Analyst, Salesforce Business, to join our team! This position focuses on understanding business needs and translating them into requirements and documents technical solutions to meet those needs in regard to Salesforce. Works to understand business processes, identifying problems, and translating business needs into functional and non-functional requirements.

What We Can Offer You:

As part of our team, you’ll enjoy a total rewards package designed to support your well-being, growth, and work-life balance. Our package includes:

• Competitive annual salary; the starting base compensation for this position is: $72,838 - $106,000*
• Annual Bonus Eligibility
• Hybrid schedule (3 days on-site weekly)
• Comprehensive health benefits package
• Generous accrued paid time off + 8 paid holidays
• 401(K) plan with company match up to 7%
• Professional development opportunities and tuition reimbursement
• Paid time off to volunteer & company-sponsored volunteer events throughout the year
• Other benefits include a complimentary AAA Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability

* The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.

The primary duties of the Analyst, Salesforce Business are to:

• Work with Product Owners, Stakeholders, developers and other system owners to gather and groom business requirements.
• Support the overall development process for new feature requests and defect resolution; manage Jira backlog; create user stories for enhancement requests or defects for bugs, prioritize with business/IT, lead backlog grooming and sprint planning sessions.
• Support Salesforce design and architecture of new feature requests.
• Develop Salesforce configuration changes for feature requests and defects.
• Provide Salesforce administration support for all ACA Salesforce orgs.
• Provide Level 1 - Level 3 support for Production Salesforce issues; triage issues, re-produce, identify root cause, propose solutions, and provide instructions to users.
• Lead Salesforce Production deployment tasks/planning; align with developers on changes, coordinate with QA for testing, and provide tickets to IT.
• Lead change control meetings with IT/business, manage communications, create and execute test plans for smoke testing.
• Perform data loads for mass creation or update of bulk records in Salesforce.
• Provision users in non-Production environments, i.e. UAT, DEV, Training.
• Ensure that the solution meets performance, scalability, and security requirements.
• Collaborate with developers and other stakeholders to ensure successful implementation.
• Perform other duties as assigned.

Minimum Qualifications:

• Bachelor’s degree (BA/BS) or equivalent in Computer Sciences, Business Administration, or related field required. Equivalent combination of education, technical training, and experience will be considered in lieu of degree.
• Additional Salesforce certifications (i.e., Certified Salesforce Administrator, Certified Salesforce Platform App Builder, Field Service Lightning Consultant, and/or Experience Cloud Consultant) preferred.
• Minimum 3 years of Salesforce development experience required.
• Experience in developing detailed user stories in a test-driven agile methodology preferred.
• Experience with test driven development, test coverage and security vulnerability remediation preferred.
• Experience with multi-system architecture, system redundancy design and implementations preferred.

Knowledge Skills and Abilities:

• Strong technical skills, knowledge of various technologies and platforms, ability to design and implement complex systems, and strong problem-solving skills.
• Ability to write, interpret, and critique technical specifications.
• Ability to gather requirements and present solutions to stakeholders.
• Ability to multitask and manage several projects at once.
• Ability to interact and build effective working relationships at all levels of the organization.
• Ability to contribute as part of a team culture where all are encouraged and willing to share information accurately.
• Demonstrated ability to gather and consolidate requirements from cross-functional groups.
• Ability to work independently with limited supervision.
• Working knowledge of RDBMS solutions (e.g. Oracle, SQL).
• Working knowledge of virtualization platforms and cloud platforms (e.g. Azure, AWS, GCP).
• Strong communication and presentation skills.
• Strong analytical skills.
• Knowledge of core networking principles is a plus.
• Ability to work under pressure and meet constantly changing timelines.
• Ability to develop and coordinate project tasks with junior team members.

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave 
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.  We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply.  It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category: 

Information Technology