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City National Bank

Provides banking, investment, and trust services

Manager Branch 2

Retail & Commercial BankingConfirmed live in the last 24 hours
Full-timeLong Beach, CA, USA

About the Job

Requirements

  • A Bachelor's degree or equivalent knowledge of Generally Accepted Accounting Principles is required.
  • At least 5 years of branch management or supervisory experience in a branch environment is required.
  • At least 5 years of experience performing lending and business development activities is required.
  • Must be in good standing under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 or be able to register under the Act.
  • Must be registered or licensed with the Nationwide Mortgage Licensing System and Registry.
  • Must have deep knowledge of the bank's offerings for personal and small business clients.
  • Must have a superior understanding of the regulatory environment to manage risk and ensure compliance.
  • Must understand the economic environment and its impact on clients.
  • Must have strong knowledge of the bank's policies, procedures, regulatory obligations across product offerings, and servicing processes.
  • Must be able to review financial statements and tax returns of individuals and businesses to advise clients and support branch colleagues.
  • Must have expertise in Salesforce CRM, including managing sales team utilization expectations.
  • Must be able to navigate Microsoft Office and other key tools.
  • Must understand client circumstances and growth ambitions, build trust, and provide tailored advice and solutions.
  • Must be able to develop profitable client relationships, win new business through networking, and build relationships.
  • Must collaborate with senior management on market sales strategy and partner with subject matter experts and other divisions to serve clients.
  • Must demonstrate active listening and translate complex problems into succinct action plans.
  • Must be able to network intentionally and build a presence in the community and market.
  • Must be able to manage ambiguity, adapt to change, and pivot to support the branch team.
  • Must balance competing priorities using time management and organizational skills.
  • Must be able to influence the branch team and represent the branch in the community.
  • Must identify and develop colleagues' potential, retain talent, provide constructive feedback, and coach to individual needs.

Responsibilities

  • Manage a portfolio of personal and business clients and take responsibility for the overall success of the branch.
  • Coach direct reports, provide regular support, and ensure the branch maintains high standards for risk and compliance while contributing to market and regional strategy.
  • Advise clients on financial needs and serve as a trusted strategic advisor.
  • Manage the branch's client-driven sales and service environment through calling efforts, referrals, client service, identifying solutions, and referring business to the appropriate segment or business partner.
  • Plan, control, and direct branch personnel activities toward sales, client service, credit quality, and risk management goals.
  • Ensure branch positions are functional and colleagues understand their roles and responsibilities; retain and develop colleagues.
  • Acquire new personal and small business clients and grow deposits, fee income, loans, and lines of credit, including CRA-eligible fundings.
  • Coach the team to deliver meaningful client interactions and identify development and growth opportunities; fulfill day-to-day people management responsibilities, including recruitment, general support, and training.
  • Generate new client relationships and deepen existing ones; provide senior support and model proactive business development.
  • Keep updated on bank policies and procedures and train branch staff to ensure adherence; foster a strong sales environment while balancing compliance.
  • Coach the team on pricing business and collecting fees while balancing sales results, client profitability, and relationship building; address risk and compliance gaps.
  • Partner across the bank to meet client needs, champion the Global Relationship Management approach, and maintain key branch client relationships to support retention.
  • Ensure client needs are met, escalations are resolved appropriately, and service is consistently centered on key client needs.
  • Develop banking acumen and sales practices through collaboration with subject matter experts, internal training resources, and required job-family curriculum.
  • Comply with bank operational and credit policies, procedures, and regulatory requirements, including Bank Secrecy Act, Know Your Client, Community Reinvestment Act, fair lending practices, and the Code of Conduct.
  • Represent the bank through sales, networking, and community presence activities.

About the Company

City National Bank

Provides banking, investment, and trust services

City National Bank provides personalized banking, investment and trust services to individuals and businesses, with $93 billion in assets and $106 billion in client assets under management or administration. It offers traditional banking, wealth management and fiduciary services through branches and private banking relationships across markets in California, New York, Tennessee, Georgia, Delaware, Nevada, Washington, D.C., and Miami (as CN Bank). The bank distinguishes itself with a strong local footprint, close integration with its parent Royal Bank of Canada, and a history of community giving, including nearly $10 million donated in 2024. Its goal is to help clients grow and protect their wealth while supporting the communities it serves and expanding its market reach through trusted advisory services.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Los Angeles, CA
Founded
1953

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