Full-Time

Account Manager

Voice

Confirmed live in the last 24 hours

Gorgias

Gorgias

201-500 employees

AI-powered customer service for e-commerce

Consumer Software
AI & Machine Learning

Junior, Mid

New York, NY, USA

Category
Inside Sales
Sales & Account Management

You match the following Gorgias's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 1-3 years of sales closing experience with a proven track record of success in acquiring SMB or Mid-Market clients.
  • Cloud calling (or cloud telephony) experience is a plus.
  • Eagerness to become a product expert, understand how customers are using Voice and the competitive landscape.
  • Tech Savvy, able to act as a solutions consultant and communicate technical components in a simple and effective way to improve the CX experience.
  • Demonstrated success in a fast paced and high volume sales environment.
  • Self-starter with the ability to move fast and get things done.
  • Excellent communication skills in English, with the ability to articulate product value and impact.
Responsibilities
  • Cross-selling Voice to existing customer base or new customers evaluating the Gorgias Helpdesk.
  • Holding a sales quota and optimizing personal processes to hit that quota.
  • Managing inbound leads routed by SDRs and Customer Success, and sometimes outbound existing customers.
  • Demoing the Voice product to existing customers and owning the closing process.
  • Collaborating with the broader Account Management and Customer Success Team to identify opportunities to pitch Gorgias Voice as part of renewals of QBRs.

Gorgias provides an AI-powered customer service solution tailored for Shopify stores in the e-commerce sector. Its main service automates the customer support process by sorting, prioritizing, and tagging customer inquiries, known as "tickets," as they arrive. This automation minimizes the need for manual ticket management, saving businesses time and resources. Gorgias' AI can also deliver instant resolutions to customer issues, enhancing the efficiency of support operations. Additionally, the platform maintains detailed customer profiles, including order history and loyalty status, allowing support teams to offer personalized service. Gorgias operates on a subscription model, generating consistent revenue while helping businesses improve their customer service quality and reduce their support workload. The company caters to a diverse range of clients, from small businesses to large corporations, all within the competitive e-commerce landscape.

Company Stage

Series C

Total Funding

$98.6M

Headquarters

San Francisco, California

Founded

2015

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

-2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Gorgias raised $29M to expand its AI tools, enhancing customer support automation.
  • The platform serves over 15,000 ecommerce brands, including major names like Steve Madden.
  • Gorgias's investment in conversational AI aims to redefine ecommerce customer experiences.

What critics are saying

  • Increased competition from emerging AI-driven platforms could erode Gorgias's market share.
  • Dependence on Shopify poses a risk if Shopify develops its own customer service solutions.
  • Economic downturns in ecommerce could impact Gorgias's subscription-based revenue model.

What makes Gorgias unique

  • Gorgias offers AI-driven customer service tailored for ecommerce businesses.
  • The platform supports omnichannel interactions, including email, voice, SMS, and social media.
  • Gorgias is a certified B Corporation, emphasizing sustainable and ethical business practices.

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Benefits

Competitive salary

Health coverage

Generous equity package

Company offsites

Latest laptop

16-week parental leave

Catered meals

4 Weeks of vacation

Retirement benefits

Fully stocked kitchen