Full-Time

Account Manager

Voice

Confirmed live in the last 24 hours

Gorgias

Gorgias

201-500 employees

AI-powered customer service for e-commerce

Consumer Software
AI & Machine Learning

Junior, Mid

New York, NY, USA

Category
Inside Sales
Sales & Account Management
Required Skills
Sales
Requirements
  • 1-3 years of sales closing experience with a proven track record of success in acquiring SMB or Mid-Market clients.
  • Cloud calling (or cloud telephony) experience is a plus.
  • If you don’t have cloud calling experience - an eagerness to become a product expert, understand how customers are using Voice and the competitive landscape.
  • Tech Savvy, you will act as a solutions consultant and communicate technical components in a simple and effective way to improve the CX experience.
  • Demonstrated success in a fast paced and high volume sales environment.
  • Self-starter with the ability to move fast and get things done.
  • Selling is something you love doing, you want to be coached and further develop your sales skills.
  • Excellent communication skills in English, with the ability to articulate product value and impact.
Responsibilities
  • As part of our Account Management team, your role will be cross-selling Voice to our existing customer base or new customers evaluating the Gorgias Helpdesk.
  • You will be in a sales role, hold a quota, and be responsible for optimizing your own process to hit that quota.
  • You will have inbound leads routed by SDRs, Customer Success and will sometimes be required to outbound existing customers.
  • You will demo existing customers on our Voice product and own the closing process.
  • You will work collaboratively with the broader Account Management and Customer Success Team to identify opportunities to pitch Gorgias Voice as part of renewals of QBRs.

Gorgias provides an AI-powered customer service solution tailored for Shopify stores in the e-commerce sector. Its main service automates the customer support process by sorting, prioritizing, and tagging customer inquiries, known as "tickets," as they arrive. This automation minimizes the need for manual ticket management, saving businesses time and resources. Gorgias' AI can also deliver instant resolutions to customer issues, enhancing the efficiency of support operations. Additionally, the platform maintains detailed customer profiles, including order history and loyalty status, allowing support teams to offer personalized service. Gorgias operates on a subscription model, generating consistent revenue while helping businesses improve their customer service quality and reduce support workloads. The company caters to a diverse range of clients, from small businesses to large corporations, all within the competitive e-commerce landscape.

Company Stage

Series C

Total Funding

$98.6M

Headquarters

San Francisco, California

Founded

2015

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

-2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Recent $29M funding will expand AI tools, automating 60% of customer support.
  • Gorgias serves over 15,000 ecommerce brands, including Steve Madden and Glossier.
  • The trend of hyper-personalization boosts demand for Gorgias's AI-driven solutions.

What critics are saying

  • Increased competition from Zendesk and Freshdesk may impact Gorgias's market share.
  • Rapid expansion to 300 employees across 16 countries may cause operational inefficiencies.
  • Reliance on Shopify integration poses risks if Shopify changes policies or competes.

What makes Gorgias unique

  • Gorgias offers AI-powered customer service tailored for ecommerce businesses.
  • The platform integrates seamlessly with Shopify, enhancing customer support efficiency.
  • Gorgias provides omnichannel support, including email, voice, SMS, and social media.

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Benefits

Competitive salary

Health coverage

Generous equity package

Company offsites

Latest laptop

16-week parental leave

Catered meals

4 Weeks of vacation

Retirement benefits

Fully stocked kitchen