Forward Deployment Engineer

Dialpad names Brett Reed as Chief Financial Officer to lead next era of global enterprise scale. * 1 hr ago Dialpad, the AI-first communications and agentic platform defining the next era of business conversations and actions, today announced the appointment of its interim finance leader, Brett Reed, as Chief Financial Officer. The move formalizes Dialpad's finance leadership as the company scales to meet growing demand from the world's largest enterprise organizations. Brett Reed, Chief Financial Officer, Dialpad "The enterprise market is moving past the experimental phase of AI and into a phase of rigorous execution," said Craig Walker, CEO and Co-founder of Dialpad. "Brett is a high-impact leader who has a strong reputation with the investment community and knows exactly what it takes to scale a world-class organization. By naming him CFO, we're ensuring Dialpad has the financial discipline and the 'A-team' in place to get after the massive opportunity in Agentic AI for our customers." With more than 20 years of financial management experience, including Salesforce and Vlocity, Reed brings the strategic rigor and pattern recognition required for Dialpad's continued expansion into the public-scale enterprise market. His leadership ensures that as Dialpad's customers transition to autonomous AI solutions, they are supported by a partner built for long-term scale and enterprise-grade performance. "Dialpad has built the most complete and AI-native platform the way business actually works today - and with our leading agentic capabilities, we are defining how businesses will work in the future," said Brett Reed, CFO. "I am thrilled to take on this role as we streamline our operations to deliver the performance, security, and measurable value that our enterprise customers demand." About Dialpad Dialpad is the AI-first communications and agentic platform defining the next era of business conversations and actions. From customer service to sales to unified communications, Dialpad delivers AI-enhanced experiences for customers worldwide including Randstad, Nasdaq, Express Scripts, T-Mobile, Motorola Solutions, Tractor Supply, and Texas Roadhouse. Backed by Andreessen Horowitz, GV, ICONIQ Capital, T-Mobile, and OMERS, Dialpad is leading the Agentic AI revolution in business communications.

Dialpad unveils enhanced AI tools at Enterprise Connect 2026. At Enterprise Connect 2026, Dialpad unveiled a series of new enhancements for its Agentic AI platform, designed to transition AI projects from experimental phases to full-scale deployments. With a focus on bridging the "AI execution gap," Dialpad aims to tackle the challenge of converting AI pilots into operational solutions that deliver measurable business benefits. The surge in AI adoption is notable, with a whopping 79% of companies integrating AI agent technology by 2025. However, stumbling blocks remain, as half of these projects stall at pilot stages. Craig Walker, CEO of Dialpad, sees the true hurdle not in ambition, but in executing AI effectively. "Enterprises aren't struggling with AI ambition - they're struggling with AI execution," Walker stated. The firm's latest advancements aim to streamline the journey from ideation to deployment, foregoing hours of guesswork. New capabilities, such as Skill Mining, are part of Dialpad's enhanced offerings. By analyzing historical conversation data, Skill Mining reveals friction points in customer interactions, spotlighting areas ripe for AI-driven automation. This not only promises smoother customer experiences but also improved operational efficiencies. Another innovation is Proving Ground, providing a sandbox for testing AI agent performance before it goes live. This feature allows organizations to simulate outcomes, ensuring confidence in their AI investment and its expected returns. Dialpad has also integrated enhanced analytics, which marry AI interactions with real-world business outcomes, offering a clear view of automation impacts on KPIs like resolution rates and customer satisfaction. Hayley Sutherland from International Data Corporation emphasizes the value of predictive impact assessments in decision-making. "The real value for customers right now is moving beyond retrospective analytics to understanding the specific impact and resolution rates ahead of time," she remarked. Additionally, Dialpad introduced Agent Studio, a no-code environment enabling businesses to create custom AI agents. This democratizes the development process, allowing businesses to deploy AI without specialized coding skills. Dialpad's commitment to governance and security is evident in their new Guardian feature. Acting as a safety supervisor, Guardian ensures regulatory compliance and reduces data exposure risks, instilling confidence in scaling AI operations. AI technology is already a cornerstone for Dialpad's clientele. The platform boasts a 97% AI adoption rate among its contact center customers. Features such as real-time transcription and sentiment analysis assist human agents, enhancing service delivery. In conclusion, with these advancements and tools, Dialpad is positioning its Agentic AI Platform as a comprehensive solution for businesses seeking to move past AI experimentation into robust, automated operational frameworks in their communications infrastructure.

Dialpad has launched new features for its agentic AI platform aimed at helping enterprises deploy AI agents from pilot to production. The advancements include Skill Mining to analyse historical conversations and identify high-impact use cases, Proving Ground to validate AI agent performance before deployment, and Guardian for real-time safety monitoring and compliance. The company introduced Agent Studio, a no-code tool enabling users to build custom AI agents for voice and digital channels with enterprise-grade governance. Dialpad reports that 97% of its contact centre customers currently use AI, generating over 775 million AI recaps to date. The platform is now available and will be showcased at Enterprise Connect 2026 in Las Vegas. Dialpad is backed by Andreessen Horowitz, Google Ventures and SoftBank.