Honor Health

Nonprofit healthcare system providing comprehensive care

Wound Hyperbaric Front Office Lead

Clinical Support & Patient AdministrationPosted on Nov 5

Full-timePhoenix, AZ, USANo salary listedIn-person

About the Job

Requirements

High school diploma or GED is required.
One year of experience planning and directing others’ daily work is required.
Two years of front-office experience in an ambulatory discipline, such as wound care or radiology, is required.
Front-office experience and insurance authorizations are required.

Responsibilities

Serve as a working lead and support for network wound care and hyperbaric front-office staff.
Assist staff with insurance authorizations, insurance verifications, patient scheduling, and counseling patients on financial benefits, estimates, and arrangements.
Serve as a subject matter expert on wound care and hyperbaric front-office systems.
Liaise between front-office staff and clinical staff, hyperbaric technicians, providers, and the leadership team.
Identify process-improvement needs and create or enhance processes for wound care and hyperbaric departments across the network.
Maintain ongoing department training programs in conjunction with leadership.
Serve as an expert resource for network department employees and others on verification of benefits, patient financial counseling, authorizations, registration, and scheduling.
Maintain departmental network policies, procedures, and guidelines; assist in developing new procedures and processes across the network.
Participate in process-improvement activities and implement process changes as directed by Supervisors or the Director.
Support Supervisors or the Director in other activities as needed.
Teach, train, and mentor new staff; assist with orientation on front-office processes, including Epic and related software and information systems.
Serve as a subject matter expert on HIPAA, federal and state regulations, health system and departmental policies, and reimbursement criteria.
Assist in leading network wound and hyperbaric front-office meetings and huddles to enhance communication within and between departments.
Provide feedback to the Supervisor or Director on staff performance for evaluation purposes.
Participate in regularly scheduled meetings with staff to provide productivity measurements and feedback.
Promote positive teamwork within each wound care and hyperbaric department.

Desired Qualifications

An associate degree in a related healthcare field is preferred.
Three years of front-office experience in an ambulatory discipline, such as wound care or radiology, is preferred.
Epic experience is preferred.
Bilingual ability is preferred.

Primary City/State:

Deer Valley Medical Office Building - 19636 N 27th Ave Phoenix, AZ 85027

Category:

Healthcare Support

Shift:

Day

Department:

Wound Clinic OP



Shift: M-F Rotating 0700-1530, 0745-1615

REQUIRED: Front office experience, insurance authorizations,

PREFERRED: Epic experience, bilingual

Great care starts with great people. (Like you.)

At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

JOB SUMMARY

Performs as a working lead and support for the network wound care and hyperbaric front office staff. Assists staff in obtaining insurance authorizations, completing insurance verifications, scheduling patients, and counseling patients on financial benefits, estimates and arrangements. Serves as subject matter expert with wound care and hyperbaric front office systems. Serves as a liaison between the front office staff and the clinical staff, hyperbaric technicians, providers, and leadership team. Participates in identifying needs for process improvements and creating/enhancing processes beneficial to all wound care and hyperbaric departments in the network. Maintains ongoing department training programs in conjunction with leadership. Promotes positive teamwork within each wound care and hyperbaric department.

ESSENTIAL FUNCTIONS

Serves as an expert resource for network department employees, as well as those outside the department, in regards to front office responsibilities including but not limited to verification of benefits, patient financial counseling, authorizations, registration and scheduling.
Maintains all departmental network policies, procedures and guidelines to ensure optimal execution of departmental tasks and achievement of goals. Assists in the development of new procedures and processes across the network. Participates in process improvement activities and implements process changes as directed by Supervisors/Director. Supports Supervisors/Director in other activities, as needed.
Serves as a teacher, trainer, and mentor for new staff. Assists in the orientation on front office processes including Epic utilization and other related software/information systems.
Serves as subject matter expert for HIPAA, Federal regulations, state regulations, health system policies, departmental policies and reimbursement criteria. Assists in leading network wound and hyperbaric front office meetings and huddles in order to enhance communications within and between departments.
Provides feedback to Supervisor/Director on staff performance for evaluation purposes. Participates in regularly scheduled meetings with staff to provide productivity measurements and feedback.

EDUCATION

High School Diploma or GED Required
Associates in related healthcare field Preferred

EXPERIENCE

1 year Experience planning and directing other’s daily work Required
2 years Experience front office in an ambulatory discipline (i.e. wound care, radiology, etc.) Required
3 years Experience front office in an ambulatory discipline (i.e. wound care, radiology, etc.) Preferred

LICENSE AND CERTIFICATIONS

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About the Company

Honor Health

Nonprofit healthcare system providing comprehensive care

Preparing company summary for Honor Health.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Scottsdale, AZ
Founded: 2013

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