Cloud Operations Lead

About Us

Be part of an exciting, well-funded startup changing the world of retail and beyond. RADAR’s mission is to revolutionize customer experience in retail through precise identification of inventory in the stores and distribution centers, completely transforming the in-store experience for employees and customers alike. RADAR’s proprietary hardware and software platform combines RFID, Computer Vision and AI to provide hyper-precise, real-time location of every product and person in physical stores. This unprecedented capability enables some of the world’s top retailers to automate in-store inventory management, analytics, and checkout...and this is just the beginning of what we hope to accomplish together.

About the Job

The Cloud Operations Lead is responsible for the overall leadership and management of the organization’s cloud infrastructure and services. This role ensures the efficient operations of cloud infrastructure, provides best practices guidelines, and maintains high levels of performance, security, and compliance. The ideal candidate will have a deep understanding of cloud platforms, infrastructure automation, and IT operations, combined with strong leadership and team management skills.

We are looking for a Cloud Operations Lead who sees the big picture, can span the breadth of the product, jump into the depths of different topics and bring fresh ideas into various areas. This role offers interesting opportunities for building innovative services.

Responsibilities:

• Lead the design, deployment, and management of scalable, reliable, and secure cloud environments and data pipelines.
• Manage day-to-day operations of cloud environments, including monitoring, incident response, and problem resolution.
• Oversee the deployment of cloud services, ensuring high availability, performance and SLAs.
• Monitor and optimize cloud infrastructure costs, ensuring alignment with budgetary constraints.
• Foster a culture of innovation and continuous improvement within the cloud operations team.
• Provide mentoring, guidance, and training to develop team skills and capabilities.
• Ensure all cloud operations comply with relevant industry standards and regulations.
• Ensure cloud services comply with internal and external security, privacy, and compliance standards.
• Drive infrastructure automation using tools such as Terraform, Ansible, to improve deployment speed and reliability.
• Implement continuous integration and continuous delivery (CI/CD) practices to streamline operations and reduce time to market.
• Explore new tools and methodologies for improving cloud operations efficiency and reducing manual tasks.
• Manage relationships with cloud service providers, third-party vendors, and partners.
• Negotiate contracts and manage service level agreements (SLAs) with cloud providers and service partners.

About You 

Required:

• You have a Bachelor’s Degree in Computer Science, or related field; advanced degree preferred.
• You have 15+ years of experience in IT operations with a focus on cloud technologies (AWS, Azure, Google Cloud).
• You have 5+ years of experience in a leadership role overseeing cloud operations or infrastructure management.
• You have strong communication, leadership, and team management skills with proven track record in managing high-availability and scalable cloud solutions.
• You have the experience with cloud automation and orchestration tools (Terraform, Ansible, Kubernetes, etc.).
• You have the familiarity with containerization (Docker, Kubernetes) and microservices architecture.
• You have the knowledge of security best practices and experience with security and compliance audits (SOC2, ISO 27001, etc.).
• You have a good understanding with one of the following CI / CD tooling: Atlassian tooling, Jenkins, CircleCI and cloud native deployment tools and deep understanding of GITOPS.

Preferred:

• You have networking, WIFI, RFID and other protocols knowledge.

Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don’t meet every single one. This list represents what we’re ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness.

What We’re Looking For In Teammates 

Technology like what we’re building doesn’t happen on its own. It is the result of a collaborative environment and the hard work of passionate, dedicated individuals working intelligently towards a common goal. We are looking for exceptional people to join our growing team and have a positive impact on our culture, technology, and product from day one. We deeply value humility, curiosity, and a positive attitude and you should as well. You should also believe that mutual respect is the foundation of any healthy and productive relationship. You should be unafraid to ask questions or challenge responses no matter how simple or complex. Most importantly, you should value honest and direct communication as you recognize that this is the best way for any individual or team to continuously learn and grow. Accomplishing our collective goals will be fun but it will also be hard; you should be in pursuit of an ongoing and rewarding challenge!

What It’s Like To Work With Us

We’re passionate about the technology we’ve created and what we’re building, but we know that changing any industry and creating a successful company will take balance, maturity, and a sustained effort. We’ve combined retail industry expertise, amazing engineers with experience shipping real-world hardware and software solutions, and a team of brilliant minds who are not afraid to focus on solving “impossible” problems. But this passion doesn’t mean we live unbalanced lives. We have families and passions outside of work, and we know that the best work comes from sharp, rested people. We respect each other and each of our contributions, and we believe that the best solutions will come from a diversity of ideas and perspectives.

Finally, we build our products with deep empathy for the people who will use them every day. Their input and insights are our clearest guide to building what they need; we respect our partners and clients, and listen closely to their feedback.