HVAC District Technical Manager

Job Description

The District Technical Manager is responsible for leading the In-Home technical workgroup in order to achieve business results and goals. This position controls and manages the installation and service process for Home Improvement's Heating Ventilation and Air Conditioning (HVAC) products within the District. This position provides management of scheduling, quality and customer satisfaction and service; materials management; and the management of the Independent Contractor and employee workforce. Additionally, this position has the authority to identify, recruit, train and develop HVAC Technicians and Associates in accordance with Sears' requirements. Also, this position periodically inspects the work of all new HVAC Technicians to ensure that the quality and consistency of workmanship meets Sears' standards.

Job Duties/Responsibilities:

• Manages the Heating Ventilation and Air Conditioning (HVAC) products lines in the District

• Balances ratio of installations done by Contractors and HVAC Technicians to maintain baseline minimum of hours for HVAC Technicians while managing risk of Contractor attrition

• Manages and controls all District service related costs for the HVAC product line

• Provides guidance and direction to HVAC Technicians in the installation and repair process by supervising all jobs in progress

• Supports the installation process by managing communications with the customer on HVAC jobs in progress and service issues

• Resolves customer service disputes on work in progress and completed jobs according to Sears' service policy

• Ensures Customer Business Review sequence is completed as scheduled

• Supports the Installation process through effective materials and inventory management, including inventory variances

• Supports the installation process by identifying, communicating and resolving contract issues with sales staff

• Ensures proper permits and licenses for all jobs have been obtained as required

• Ensures Contractors carry the required insurance coverage, and ensures that the coverage remains current

• Supports the HVAC installation process by identifying, recruiting, training and developing HVAC Technicians and Contractors in accordance with Sears' requirements

Qualifications

Required Skills:

• Strong knowledge of home improvement products and industry

• Ability to multitask and effectively manage time

• Ability to adapt and be an advocate for change

• Ability to handle stressful situations and work in a fast paced environment

• Ability to read, analyze and utilize reports

• Ability to use computer systems to input, access, modify or output information or to execute programs or analyses

• Ability to establish priorities and communicate effectively both verbally and in writing

• Excellent two-way communication skills with virtual workforce

• Knowledge of the business, with the ability to communicate the goals of Home Services to Associates

Preferred Skills: • 4-year college degree

Additional Information

All your information will be kept confidential according to EEO guidelines.

Sears is an Equal Opportunity /Affirmative Action Employer – Minorities/Veterans/Females/Disabled