This dual product/customer focused position acts as technical liaison between the Cummins field service organization and the Engineering, Quality, and Manufacturing organizations to proactively identify, define, and prioritize product issues and to implement both short-term and long-term solutions.

In this role, you will make an impact in the following ways:

Investigates product test system and process problems, understands causal mechanisms, recommends appropriate action, may include activities in problem resolution and documents results with guidance from more experienced team members.

Applies and supports product problem solving processes such as the seven-step problem solving approach and tools such as the product development roadmap to enable high-quality repair events.

May support preparing the service channel for efficient service events, confirming that parts and special tools are available, service information (including diagnostics) is accurate and translated, and special care is ready for customers of new products.

Collaborates with technical experts in failure analysis and data trends to implement final product resolutions to reduce customer downtime.

May support large-scale development or issue resolution projects.

May include activities in problem resolution for moderately complex components, products, systems, subsystems, or services.

Supervised execution of established work processes and systems, while still developing technology or product knowledge; engages with the improvement of systems and processes.

No direct management of people but could involve limited coordination of work amongst engineers and technicians.

Contributes effectively toward team goals and develops proficiency in the competency areas critical to success in the role.

2026 Monthly Salary Range by Degree Level:

Bachelor's - $3,900 - $5,000

Master's - $6,000

PhD - $7,300

Please note that the salary range provided is a good faith estimate of the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.

Co-Op program criteria:

Must be a full-time enrolled student pursuing an undergraduate or graduate degree at an accredited U.S. college/university
Minimum 2.5 or above GPA preferred
Must be able to complete a minimum of 4-months to 6-months or a maximum of a 12-months commitment
Must be able to complete 40 hours per week
Willingness to learn from others on the job
Must be currently residing within the continental U.S.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

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U.S. Early Careers Eligibility Requirements:

Co-op (Co-operative): Students must be enrolled full-time at an accredited U.S. college or university, actively pursuing a degree (Bachelor’s, Master’s, PhD, MBA, or JD), with a minimum GPA of 2.5. Candidates must also currently reside within the continental United States. Students are expected to work 40 hours per week for assignments 4, 6, or up to 12 months, often aligning with school semesters. Some schools may require students to be officially enrolled in a co-op program—check with your career services or co-op office.

Academic Enrollment: If your co-op assignment is approved by your academic institution as part of a formal co-op program, the school acknowledges your participation and grants permission for you to take time off from classes while remaining in good academic standing. Cummins does not require you to be enrolled in a minimum number of credit hours during your co-op. Whether you take a semester off from classes, enroll part-time, or take evening courses is up to you and your school. You are responsible for meeting your university’s academic policies and/or co-op program requirements. Please consult your academic advisor or co-op office to ensure you remain in compliance.

International Student Eligibility (U.S. based roles): F-1 visa students must have approved Curricular Practical Training (CPT) or Occupational Practical Training (OPT) before their Early Career assignment begin. CPT/OPT must relate to their degree and be authorized by their university. Students are responsible for securing this approval through their school’s international office.

Commitment: Students must be able to manage their academic responsibilities without compromising their job performance.

To be successful in this role you will need the following:

Field Investigation and Support

Technical Service Information

Product Serviceability Requirements and Review

Product Failure Reporting and Corrective/Preventive Action Systems

Product Failure Mode Avoidance

Product Problem Solving

Technical Customer Management

Decision Quality

Drives Results

Collaborates

Communicates Effectively

Self-Development

Degree Programs Considered: Bachelor’s, Master’s, PhD

Major Programs Typically Considered: All Engineering Majors

Cummins

Service Engineering Co-op

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Cummins

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