Sage Hospitality Group

Develops and operates hotels and restaurants

Housekeeping Supervisor

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeEstes Park, CO, USA$25In-person

About the Job

Requirements

High school education or equivalent experience.
One to two years of employment in a related position with this company or another organization.
Working knowledge of housekeeping and the hotel's services, policies, and operations; this knowledge is generally learned on the job.
Supervisory skills.
Ability to lift up to 50 pounds of linen, supplies, and furniture; push up to 50 pounds, including a housekeeping cart and vacuum cleaner; pull up to 50 pounds, including a housekeeping cart and vacuum cleaner; and carry up to 35 pounds of supplies.
Ability to communicate information and hotel services to management and guests.
Ability to inspect guest rooms, public areas, and back-of-house areas, and review reports.
Ability to communicate with guests by telephone and with associates on a two-way radio.
Ability to interpret reports.
Ability to bend to pick up supplies, clean guest rooms, perform turndown service, and remove trash; occasional kneeling is required.
Ability to move continuously throughout the hotel and stand continuously for 90% of the shift; climb approximately 100 steps for 3% of an eight-hour shift; and use ladders approximately three feet high for 2% of an eight-hour shift.
No driving is required.
Ability to perform prolonged strenuous physical activity in an indoor, climate-controlled environment, with exposure to excessive heat and humidity in the laundry area; work indoors for 95% of the shift.

Responsibilities

Supervise housekeeping staff by providing open communication, training, coaching, counseling, and performance feedback to ensure maximum efficiency.
Supervise and inspect cleaning of guest rooms, turndown service, public areas, and back-of-house areas; ensure compliance with accident and loss prevention programs, standard operating procedures, and health and sanitation standards and regulations to achieve cleanliness and guest satisfaction.
Issue assignments to staff, reviewing special requests and areas of concentration to ensure smooth housekeeping operations.
Issue supplies and goods to staff at the beginning of shifts to control inventory, ensure proper supplies are available, and control expenses.
Respond to guest requests, concerns, and problems to ensure guest satisfaction; log items into Lost and Found and answer inquiries to maintain controls and guest satisfaction.
Implement emergency training and procedures to protect the hotel, guests, staff, and company assets.

Why us?

The Iconic Stanley Hotel is seeking an experienced Housekeeping Supervisor to join their team! This position will be open until filled.

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. Sage Hospitality Group is looking for top talent and we look forward to hearing from you!

Job Overview

Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.

Responsibilities

Supervise the housekeeping staff; providing open communication, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.
Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.

Qualifications

Education/Formal Training

High school education or equivalent experience.

Experience

Experience required by position is from one to two years of employment in a related position with this company or other organization(s).

Knowledge/Skills

Requires working knowledge of Housekeeping and the hotel's services, policies and operations. Working knowledge is generally learned on-the-job.
Requires supervisory skills.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Lifting up to 50 lbs. of linen, supplies, furniture. Pushing up to 50 lbs., pushing housekeeping cart and vacuum cleaner.
Pulling up to 50 lbs., pulling housekeeping cart and vacuum cleaner.
Carrying up to 35 lbs. of supplies.
Ability to communicate information and hotel services to management and guests.
Ability to inspect guest rooms, public areas, and back of house, and review reports.
Ability to communicate with guests, on a telephone, and on a two-way radio with associates.
Ability to interpret reports.
Bending -picking up supplies, cleaning guests rooms, turndown service, trash removal.
Occasional kneeling required.
Mobility -continuous movement throughout hotel. Continuous standing -90% of shift. Climbing stairs, approximately 100 steps 3% of 8 hours. Ladders -approximately 3 feet, 2% of 8 hour shift.
No driving required.

Environment

Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.

Benefits

We offer all Full Time Hourly Associates some amazing benefits!

Medical, dental, & vision insurance
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Paid time off for vacation, sick time, and holidays
Eligible to participate in the Company’s 401(k) program with employer matching
Employee Assistance Program
Tuition Reimbursement
Great discounts on Hotels, Restaurants, and much more.
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

Compensation: 25 to N/A (USD)

About the Company

Sage Hospitality Group

Develops and operates hotels and restaurants

Sage Hospitality Group develops, invests in, and manages hotels and restaurants, focusing on creating experiential lifestyle properties that become part of their local communities. They run hotels and run their own restaurants through Sage Restaurant Concepts, using an integrated approach that combines development, ownership, and operating expertise. Unlike many operators who only manage properties, Sage acts as a developer and investor for urban and resort markets and has rebuilt projects like Denver’s Union Station, showing a hands-on, destination-driven strategy rather than just a place to sleep. Their portfolio includes over 100 hotels and restaurants, and they continue to expand under new leadership with the goal of becoming the nation’s favorite lifestyle hospitality company and a preferred destination for guests and communities alike.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Denver, CO
Founded: 1984

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