GEA Group

Global provider of processing equipment

Branch Manager

Account ManagementUpdated on Nov 12

Full-timeNakhon Si Thammarat, Mueang Nakhon Si Thammarat District, Nakhon Si Thammarat, ThailandNo salary listedIn-person

About the Job

Requirements

Candidates with experience in servicing, engineering, site installation, or commissioning are preferred advantages.
Experience and/or process knowledge in application sectors such as palm oil, environmental services, or food is an added advantage.
A minimum of 3–5 years of managing responsibility in a similar industry is required.
Good oral, written, and presentation skills in English are essential.
Good computer skills and sound knowledge of Microsoft Office products, including Excel, Access, Word, and PowerPoint, are required.

Responsibilities

Achieve the service sales budget and gross margin targets.
Maintain machine installation databases.
Follow up on spare-parts and service quotations.
Manage overall service-level agreement (SLA) service planning with the Team Leader and Service Support Coordinator.
Promote SLAs and renewals for expiring SLAs.
Monitor and follow up on accounts receivable.
Plan regular customer-site visits and maintain strong relationships with existing clients.
Review customer needs and proactively add value to strengthen service packages.
Develop and maintain strong, long-term relationships with existing and new customers in the assigned territory.
Act as the primary contact for all service-related commercial activities for separators and decanters.
Provide technical support and attend onsite meetings to support new machine sales.
Ensure top-quality service execution, optimum utilization of field service engineers, and continuous improvement of service personnel competency to meet customer requirements.
Serve as the first point of contact for service sales and service execution.
Monitor overhaul execution and job reporting.
Monitor and control stock levels.
Fulfill ISO and local governance requirements.
Evaluate field service reports, ensure adequate completion, identify areas for correction, and identify selling opportunities such as service recommendations, plant retrofits, and upgrades.
Participate in preparing the annual service department budget and capital appropriation.
Make clear agreements with internal and external parties and ensure compliance and safety.
Execute new directions from the superior or organization.
Ensure the workshop is fully functional and equipped with necessary tools and machines.
Manage and continually improve the workshop, its assets, tools, and work methods to ensure efficient operations.

Responsibilities / Tasks

Service Sales

Responsible for service sales budget and gross margin achievement
Maintain machine installed databases.
Follow up on spare parts & service quotations.
Manage overall SLA service planning together with Team Leader and Service Support Coordinator.
Actively promote SLA and renewal for expiry SLA.
Monitor and follow up on account receivable.
Plan regular visits to customer site and maintain strong relationships with existing clients
Review customer needs and proactively add value to strengthen service package.
Develop and maintain strong, long-term relationships with existing and new customers in the assigned territory.
Act as the primary contact for all service-related commercial activities for Separators and Decanters.
New machines sales support – technical support and onsite meeting.

Service Operation

Delivery of top service execution with ensure optimum utilization of the FSE and continuously improve service personal competency to meet customer’s requirements
First point of contact for service sales and service execution
Monitor overhaul execution and job reporting
Monitor and control stock level
Fulfilling ISO and local governance requirement
Evaluates field service reports and assures adequate completion, areas for correction, and selling opportunities such as service recommendations, plant retrofits and upgrades
Participate in the preparation of annual service departmental budget and capital appropriation.
Makes clear agreements with internal and external parties and ensures compliance & safety
Execute any new direction from superior / organization
To ensure workshop is fully functional and equipped with necessity (tools, machines, etc.)
Manage and constantly improve workshop, its assets, tools, methods of work to ensure ease of operations.

Your Profile / Qualifications

Candidates with experience in servicing, engineering, site installation or commissioning would be added advantage
Experiences and/or process knowledge in application sectors such as Palm Oil, environmental, Food will be added advantage
Minimum 3 - 5 years of managing responsibility in similar industry
Good oral, written and presentation skills in the English language are essential.
Good computer skills with a sound knowledge of the following software packages, Microsoft Office Products (Excel, Access, Word, PowerPoint).

Did we spark your interest?
Then please click apply above to access our guided application process.

About the Company

GEA Group

Global provider of processing equipment

GEA Group provides systems and components for processing in the food, beverage, and pharmaceutical industries, offering end-to-end process solutions from engineering and installation to service. Its equipment forms integrated processing lines that transform raw materials into finished products, with customizable modules for drying, separation, heating/cooling, and sanitation. It differentiates itself through a long history, global scale, and a diversified portfolio built via strategic acquisitions, enabling complete, one-stop project delivery. Its goal is to advance technologies and expand its impact by delivering reliable, efficient processing solutions that support sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Düsseldorf, Germany
Founded: 1881

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