What You’ll Do

• Be accountable for Service Delivery for Quality Vault implementations, ensuring the customer’s success on our applications
• Collaborate and actively communicate with the Sales, Strategy, Product Management, Customer Success, and Services Leadership teams at Veeva, keeping everyone aligned and informed on program milestones and activities
• Develop strategic relationships with the customer’s IT and business executives. Work with them to define deployment, governance, and transformation roadmaps. Become the customer’s trusted advisor
• Develop implementation proposals and lead services contract negotiations
• Oversee the project execution performed by the Professional Services team. Act as the first line of defense for customer or internal escalations
• Ensure a smooth transition to, and oversee, the post-deployment application management teams

Requirements

• 12+ years in large-scale program management with software delivery in the Life Sciences or Healthcare sectors
• In-depth experience working with executives at customer sites to lead strategic engagements
• Track record of success leading diverse global teams to deliver large, complex technology implementations, delivering measurable business results
• Experience in technology strategy and roadmap development for large pharma customers
• Proven executive and communication skills
• Ability to critically and objectively interpret and evaluate information to effectively influence at the executive level
• Skills in problem resolution, negotiation, dealing with ambiguity, the establishment of effective processes, influencing without authority
• Works well with third parties: can organize and galvanize a disparate group of people, keeping cadence in the program high
• Based in North America with a priority on Eastern and Central Time Zone
• Travel requirements include typical travel of 25% but may be up to 50% based on customer requirements

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $100,000 - $200,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.