In PersonIn-office Monday to Friday, 8:00 a.m.–4:30 p.m.
Administrative & Executive AssistanceReception & Front Desk
About the job
Requirements
Previous customer service or administrative experience is preferred.
An associate's degree is preferred.
Proficiency in Word, Excel, PowerPoint, and Outlook.
Ability to multitask, prioritize, and work in a fast-paced environment.
Strong verbal, written, and listening communication skills.
Ability to follow direction from multiple stakeholders.
Comfort using postage machines, copiers, fax machines, and scanners.
Reliability and accountability.
Responsibilities
Greet visitors, vendors, and employees in a friendly and professional manner.
Provide forms and information to people who request them.
Support current employees with questions about online training.
Receive and share feedback from visitors and employees.
Answer, screen, and forward incoming calls, providing basic information.
Monitor voicemails and faxes and forward messages to the appropriate person.
Maintain office equipment and supplies.
Follow office procedures for opening and closing, cleaning, and visitor protocols.
Make copies and assemble packets as required.
Sort, prepare, and distribute incoming and outgoing mail.
Perform data entry tasks.
Support meeting preparation, including ordering food, preparing rooms, and making coffee.
Run reports as assigned.
Maintain and update agency phone and mailing lists.
Scan, copy, laminate, print, index, and distribute documents for internal and external stakeholders.
Mains’l Services is seeking a Customer Service Specialist (Front Desk Associate) to be the welcoming face of our organization. This role serves as the first point of contact for visitors and provides excellent customer service to all who interact with our company—ensuring that every interaction reflects the Mains’l Mission, Vision, and Values.
Why Mains’l Services? Mains’l is a company that stands by its commitments, and this is reflected in the numerous awards we’ve earned based on feedback from our team. The Mains’l crew has voted the company a Top Workplace in Minnesota for several years and a Top USA Workplace for the past 4 years in a row. In 2024, Mains’l also received Workplace Culture Excellence Awards for Innovation, Work-Life Flexibility, and Purpose & Values.
Mains’l is committed to providing Equal Employment Opportunities to all employees and applicants. Interested in learning more? Visit https://www.mainsl.com/. What You’ll Do (The Day-to-Day):
Customer Service:
Greet visitors, vendors, and employees in a friendly and professional manner
Provides appropriate forms and information to those who request them
Support current employees with questions about online training
Receive and share feedback from visitors and employees
Answers, screen, and forwards incoming calls, providing basic information
Monitor voicemails and faxes, forwarding messages to the appropriate person
Maintain office equipment and supplies
Follow office procedures for opening/closing, cleaning, and visitor protocols
Clerical Support
Makes copies and assembles packets as required
Sort, prepare, and distribute incoming and outgoing mail
Perform data entry tasks
Support meeting prep (e.g., order food, prepare rooms, make coffee)
Run reports as assigned
Maintain and update agency phone and mailing lists
Scan, copy, laminate, print, index, and distribute documents as needed for internal and external stakeholders
Location: Brooklyn Park, MN Work Structure: 8:00am- 4:30pm Monday to Friday in office Wage: $ 19.90-22.93/hour
What You Need:
Previous Customer Service or Administrative Experience Preferred
Associate's Degree Preferred
Proficiency in Word, Excel, PowerPoint, Outlook
Ability to multi-task, prioritize, and work in a fast-paced environment
Strong verbal, written, and listening communication skills
A positive attitude, even under pressure
Ability to follow direction from multiple stakeholders
Comfortable using office equipment such as postage machines, copiers, fax machines, and scanners
Demonstrates reliability and accountability
Summary of Available Benefits:
Paid (on-the-job) training
Education Assistance – up to $2,000 per year
401(k) and matching
Sick time
Paid Time Off
Health Insurance – including dental and vision
Life Insurance
Health Savings Account
Opportunities for growth and advancement
Click Apply Now or follow the link below to see the difference you can make with Mains’l.
View all our available jobs at: Apply Now Learn more at: www.mainsl.com/working-at-mainsl/