Systems Infrastructure Operations Manager
No salary listed
Expert
Bachelor's
Orlando, FL, USA
In PersonOccasional travel may be required for datacenter activities, vendor engagements, or infrastructure projects; expected travel is 0% to 15%.
IT OperationsSystem Administration
About the job
Requirements
- A bachelor's degree in Computer Science, Information Technology, Information Systems, Engineering, or a related technical field is preferred; equivalent professional experience may be accepted in lieu of the education requirement.
- At least one current or previously held certification, formal training credential, or equivalent demonstrated experience in IT operations, Windows Server, Active Directory, virtualization, or infrastructure operations leadership.
- At least 12 years of experience in IT infrastructure operations, engineering, or administration in a mid-size to large environment.
- At least 5 years of experience leading, coordinating, or managing a technology operations team.
- Experience managing a hybrid team of full-time operations staff and a managed services provider in a 24x7 operations environment, including service-level agreement management and performance oversight.
- Working knowledge of Windows Server, Linux, Active Directory, DDI including DNS, DHCP, and IP Address Management, Certificate Services including PKI, and VMware virtualization sufficient to direct operational execution.
- Experience with ITIL-aligned incident, problem, and change management processes.
- Experience executing infrastructure changes, patching, and maintenance in partnership with an engineering or architecture function.
- Experience with capacity planning, infrastructure resource right-sizing, and budget stewardship.
- Experience supporting compliance and audit requirements such as SOX, PCI, and PII.
- Experience championing automation and process improvement across an operations team.
- Experience working in a multiple-site, multiple-vendor team environment.
- Ability to lead, mentor, and develop a hybrid team of full-time operations staff and managed services resources.
- Ability to set team objectives, manage performance, and build a positive, accountable working environment.
- Ability to run 24x7 operations, including monitoring, alerting, and incident command for business-critical platforms.
- Strong working knowledge of ITIL-aligned incident, problem, and change management processes.
- Ability to execute change, patch, and maintenance operations in alignment with standards defined by an engineering or architecture function.
- Strong working knowledge of Windows Server, Linux, Active Directory, DDI including DNS, DHCP, and IP Address Management, Certificate Services including PKI, and VMware virtualization.
- Ability to connect platform-level operational issues to business risk, availability, and security requirements.
- Ability to identify manual, repetitive, or error-prone operational processes and drive the team toward automation.
- Ability to champion adoption of scripting and automation tooling such as PowerShell, Python, Bash, Terraform, or Ansible.
- Ability to own the quality and currency of operational documentation, including knowledge base articles and runbooks.
- Ability to manage the managed services provider relationship, including service-level agreement management, performance reviews, and escalation handling.
- Ability to manage additional vendor relationships to ensure quality and cost-effective delivery.
- Ability to serve as a key steward and advisor for an operations budget, including tracking and providing input on contract costs, tooling, and licensing spend.
- Ability to partner with an engineering or architecture function to translate designs and standards into operational execution.
- Ability to work with cross-functional teams, business stakeholders, and outsourced vendors to align operations with business needs.
- Working knowledge of Active Directory multi-forest and multi-domain environments and Group Policy.
- Working knowledge of DDI, including DNS, DHCP, and IP Address Management.
- Working knowledge of Certificate Services, including PKI, certificate authority hierarchy, and certificate lifecycle management.
- Working knowledge of VMware ESXi and vSphere.
- Experience using ServiceNow for incident, problem, and change management.
- Experience with monitoring and alerting platforms.
Responsibilities
- Own day-to-day operational execution for the Windows, Linux, Active Directory, DDI, Certificate Services, and VMware environment, including patching, maintenance windows, standard changes, service requests, and P3/P4 ticket resolution.
- Hold the team accountable for completing operational work on schedule, within service-level agreements, and in compliance with approved standards and change processes.
- Drive continuous improvement across day-to-day operations by identifying manual, repetitive, or error-prone processes and championing automation.
- Own the quality and currency of operational documentation, including knowledge base articles and runbooks.
- Lead forward-looking planning for the operations organization, including capacity planning, infrastructure resource right-sizing, and budget stewardship.
- Partner with the Systems Infrastructure Engineering team and Technical Architect so operational input informs longer-term platform planning.
- Own escalation and exception handling for P1/P2 incidents and other non-standard operational issues.
- Serve as incident commander for business-critical issues, directing detection, triage, and resolution.
- Escalate design-level or architectural root causes to the Systems Infrastructure Engineering team and Technical Architect.
- Drive post-incident review and remediation tracking.
- Support audits and compliance activities such as SOX, PCI, and PII.
- Perform additional operational or cross-functional duties assigned by IT leadership, including special projects outside the standard scope of the role.
- Manage the Systems Infrastructure Operations team, including hiring, performance management, mentoring, and vendor and managed services relationships.
Desired Qualifications
- ITIL 4 Foundation or higher ITIL certification.
- Microsoft Certified: Windows Server Hybrid Administrator Associate or equivalent Windows Server or Active Directory credential.
- VMware Certified Professional - Data Center Virtualization certification.
- Microsoft Certified: Azure Administrator Associate certification.
- Training or hands-on experience with enterprise PKI and certificate lifecycle management platforms.
- Project Management certification such as Project Management Professional or equivalent project delivery experience.
About the company
Travel + Leisure provides content about travel destinations, hotels, restaurants, and the latest travel industry news, gadgets, and travel updates. It communicates through a digital magazine and website that publish articles, guides, lists, and reviews to help readers discover and plan trips. Readers explore destinations, hotels, and experiences, save favorites, and use insider tips to inform their travel choices. The brand differentiates itself with its long-standing, global coverage, expert editors, and curated rankings and recommendations that reflect real-world travel experiences. Its goal is to help people discover and plan memorable trips by offering trusted recommendations and up-to-date travel information.
Company Size
1-10
Company Stage
Acquired
Total Funding
$100M
Headquarters
New York City, New York
Founded
1937
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Simplify's Take
What believers are saying
- Q2 2026 Adjusted EBITDA rose 8% to $269 million.
- Management raised 2026 Adjusted EBITDA guidance to $1.065 billion-$1.085 billion.
- Eddie Bauer Adventure Club and core vacation club sales are outperforming expectations.
What critics are saying
- The July 2026 SEC settlement over delinquent-loan disclosures keeps compliance scrutiny active.
- Consumer finance loan-loss provision is roughly 21%, pressuring margins if delinquencies worsen.
- Acquisition integration takes 24 to 36 months, risking owner churn and synergy slippage.
What makes Travel + Leisure unique
- Travel + Leisure Co. owns 280+ resorts and a points-based vacation ownership network.
- Sports Illustrated Resorts Nashville debuts September 2026, extending branded hospitality beyond timeshares.
- Yes& Vacations and Spinnaker add 23 resorts and 100,000+ owners instantly.
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Benefits
- Health Insurance
- Professional Development Budget
- Parental Leave
- 401(k) Company Match
- Wellness Program
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Life Insurance
- Disability Insurance
- Paid Holidays