Inactive

General Dynamics

Builds submarines, combat vehicles and business jets

End User Services Coordinator

IT Service Desk & End User SupportPosted on Oct 30

Full-timeGroton, CT, USANo salary listed

About the Job

Requirements

A high school diploma or GED, or successful completion of a two-year technical or training program in information technology or a similar area.
Two to eight years of experience in computer or technical support.
Ability to obtain and maintain a Secret security clearance through the Department of Defense.
Ability to work independently and as a member of functional work teams.
Ability to prioritize and multitask assigned issues in a fast-paced work environment.
Knowledge of Microsoft products.
Ability to read and interpret written instructions.
Customer service skills.
Color vision and ability to perform light lifting.

Responsibilities

Provide end-user IT support and oversee managed service providers for End User Services.
Interface effectively with the end-user community, management, and contracted IT service providers.
Ensure compliance with organizational policies and procedures.
Respond to customer service-ticket inquiries regarding managed IT services, including desktop, tablet, and mobile-device support and software updates.
Respond to telephone, email, and online requests for technical support.
Document, track, and monitor service tickets using applicable systems and tools.
Coordinate with other teams or departments to resolve service tickets as applicable.
Escalate unresolved issues.
Support IT TechStop operations at the Groton Shipyard.

Desired Qualifications

CompTIA A+ certification.
Experience with Microsoft 365 and cloud-based collaboration.
Knowledge of Microsoft Windows operating systems, mobile devices, printers and scanners, Microsoft Office Suite, and ticketing system applications.

Overview

The Electric Boat Information Technology End User Services Team has an opening for 2nd Shift End User Services Coordinator for Electric Boats Groton Shipyard facility. The responsibilities of this role include and not limited to:

Providing EndUser IT Support and managed service provider oversight for End User Services
Interfacing effectively with EB user community, management, and contracted IT service providers
Ensure compliance with organizational policies and procedures
Responding to user inquiry on service tickets placed from our customers regarding Managed IT services (desktop, tablet, and mobile device support, software updates, ect)
Responds to telephone, email, and on-line requests for technical support.
Documents, tracks, and monitors service tickets using applicable systems and tools.
Coordinate with other teams or departments to resolve service tickets as applicable.
Escalate unresolved issues
Support IT TechStop operations at Groton Shipyard

This position is located at our Groton Shipyard facility. This role is 100% on-site. 2nd Shift.

Qualifications

Required:

High school diploma or GED, or successful completion of a two-year technical/training program in information technology or similar.
2-8 years of experience in computer or technical support.
Ability to obtain and maintain a Secret security clearance through the Department of Defense

Preferred:

CompTIA A+ Certification
Experience in Microsoft 365 and cloud-based collaboration
Knowledge of Microsoft windows operating systems, mobile devices and printers/scanners, Microsoft Office Suite, and ticketing system applications

Skills

The ability to work independently and as a member of functional work teams
Ability to prioritize and multitask assigned issues in a fast-paced work environment
Knowledge of Microsoft products
Ability to read and interpret written instructions
Customer Service skills

Physical Qualifications

Color Vision, Light Lifting

Environmental Attributes

Inside

About the Company

General Dynamics

Builds submarines, combat vehicles and business jets

General Dynamics builds warships, nuclear submarines, combat vehicles, and munitions for the U.S. military and allied governments, plus Gulfstream business jets for corporations and private owners. Gulfstream designs large, long-range jets and maintains them through its own service centers and completion shops. A separate technologies arm runs IT, cybersecurity, and command-and-control systems for defense and federal civilian agencies. The company earns its money from multiyear government contracts for ships, vehicles, and services, and the rest from selling and servicing jets. General Dynamics was founded in 1952 and is based in Reston, Virginia.

Company size: 10,001+
Company stage: IPO
Headquarters: Reston, VA
Founded: 1952

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