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URBN

Multi-brand fashion retail with lifestyle brands

Team Leader / Supervisor

Retail Store ManagementConfirmed live in the last 24 hours
Full-timeMilan, Metropolitan City of Milan, Italy€11 - €11.90 /hrIn-person

About the Job

Requirements

  • Experience in a managerial role in a fast-paced, high-volume fashion retail environment.
  • Demonstrated strong operational skills.
  • Understanding of Urban Outfitters culture and its appeal to the local market.
  • Ability to increase sales through excellent service, strong visual presentation, and a full understanding of the business.

Responsibilities

  • Support the store management team in creating a store environment that promotes creativity, employee development, and the VIBE philosophy, and support Urban Outfitters’ “Peers Training Peers” philosophy.
  • Recruit, motivate, develop, and lead a team.
  • Manage team performance development, including performance reviews, individual development plans, coaching and counseling, and disciplinary actions.
  • Identify and develop talented individuals for advancement and growth within the organization.
  • Uphold company standards and serve as a positive role model.
  • Inspire, motivate, and encourage teamwork.
  • Lead productive daily meetings to ensure goals are met.
  • Delegate projects effectively while enabling others to succeed creatively and make their own decisions.
  • Oversee customer service at all levels by setting daily goals and expectations to create a positive store environment.
  • Maintain a strong presence on the sales floor by training and coaching the store team on customer service, standards, product placement, and time management.
  • Achieve average results in company mystery shops while meeting the company’s customer service standard.
  • Execute store-level operating procedures accurately and promptly in accordance with company policies and procedures.
  • Meet store stock-loss goals by overseeing adherence to loss-prevention practices.
  • Support compliance with company health and safety regulations to protect employees and customers from accidents and incidents.
  • Manage the assigned department in collaboration with the Department Manager, where applicable, or the Visual Merchandising Manager, including training, shipment placement, markdowns, transfers, merchandising, and store standards.
  • Understand and interpret current fashion trends in local markets to generate creative solutions.
  • Ensure department floor sets are well organized and appropriately scheduled.
  • Maximize department sales through analytical and creative merchandise management, from receipt through sale.
  • Use company reports to respond to trends and guide the business.
  • Keep current with trends and maintain a strong understanding of the customer profile, including external influences such as media and the local community.
  • Manage stock levels appropriately by understanding relevant reports and market trends while considering the store environment.
  • Demonstrate entrepreneurial skills to meet and exceed store goals.

About the Company

URBN

Multi-brand fashion retail with lifestyle brands

URBN operates a global portfolio of lifestyle brands, including Urban Outfitters, Anthropologie, Free People, Nuuly, Terrain, and Vetri Family. Each brand targets different customer niches with a mix of clothing, accessories, and home goods, and some offerings extend into experiences like dining or a rental model with Nuuly. The multi-brand approach lets URBN serve a wide range of tastes under one umbrella and diversify beyond a single brand. Its goal is to build long-term value by expanding brand offerings, entering related product areas, and exploring services like rental to support a circular economy while reaching new markets.

Company size
10,001+
Company stage
IPO
Headquarters
Philadelphia, PA
Founded
2016

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