Highbar

Outpatient physical therapy network, mobility improvement

Site Coordinator/Office Manager

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timePawtucket, RI, USA$22 /hrIn-person

About the Job

Requirements

A high school diploma or General Education Development (GED) credential is required.
Two to three years of related experience and/or training is required.

Responsibilities

Train and onboard administrative staff (PCCs), and train Exercise Specialists on the administrative components of their role.
Under the direction of the Practice Manager, assist in coordinating and scheduling PCCs and Exercise Specialists to ensure adequate administrative support.
Participate in making and implementing recommendations to promote clinic efficiency and effectiveness.
Be responsible for the clinic's daily service excellence, including facility maintenance, information technology issues, and customer experience.
Monitor key performance metrics, including cancellations, no-shows, visits, customer service, and authorization metrics.
Oversee authorizations within the clinic or region.
Answer a multi-line telephone system and obtain demographic and insurance information from new patients being scheduled for an initial evaluation.
Collect patient co-payments and document each transaction on a written receipt.
Run daily co-pay collection reports to ensure collection accuracy.
Manage patient appointments and cancellations and review therapist schedules to fill openings effectively through a medical records system, documenting pertinent conversations for future reference.
Document patient visits and fax initial evaluations, discharge summaries, and notes to the appropriate physician.
Interface with insurance companies to obtain authorizations and track approved visits.
Negotiate payment terms with customers in accordance with established guidelines to minimize collection agency potential.
Monitor patient accounts by frequently running detailed day sheets, Plan of Care compliance reports, and balance reports.
Complete weekly reporting and dashboard items, including affidavit reporting, eligibility dashboards, and active cases.

Desired Qualifications

An associate degree in healthcare administration or a related field of study is preferred.

Highbar Physical Therapy is Hiring!

Help us revolutionize the Physical Therapy industry! Highbar is a leading outpatient physical therapy practice experiencing significant growth with locations across New England. We’ve evolved our name to reflect the standard of care we’ve always provided and demonstrate how we are different.

We bring together the science of musculoskeletal health with the art of individualized care, consistently delivering life-changing outcomes for our patients.

Join us as a Site Coordinator/Office Manager!

The Site Coordinator enjoys working in a collaborative team structure and thrives wearing multiple hats. This position will provide administrative training, oversee the day to day activities and authorizations within their clinic or region, and communicate closely with the Clinic Director.

What you'll do:

Trains and onboards administrative staff (PCCs); trains Exercise Specialists on the administrative components of their role.
Under the direction of the Practice Manager assists in coordinating and scheduling PCCs and Exercise Specialists to ensure adequate administrative support.
Participates in making and implementing recommendations to promote clinic efficiency and effectiveness.
Responsible for the clinic's daily service excellence, including facility maintenance, IT issues, and excellent customer experience.
Monitors key performance metrics: cancellations, no-shows, visits, customer service, authorization metrics.
Oversees authorizations within the clinic or region.
Answers multiple line telephone system, obtaining demographic and insurance information from new patients being scheduled for an initial evaluation.
Collects co-payments from patients, clearly documenting transaction on a written receipt.
Runs daily co-pay collection reports to ensure collection accuracy.
Responsible for patient appointments, cancellations and reviewing therapist schedules to effectively fill openings through a medical records system, documenting pertinent conversations for future reference.
Documents patient visits, faxing initial evaluations, discharge summaries and notes to the appropriate physician.
Interfaces with insurance companies to obtain authorization for all insurances, including tracking visits approved.
Negotiate payment terms with customers in accordance with established guidelines to minimize collection agency potential.
Regularly monitors patient accounts by frequently running detailed day sheet, POC compliance and balance report.
Completes weekly reporting and dashboard items such as: Affidavit reporting, eligibility dashboard and active cases.
Other duties may be assigned.
Qualifications:
High school diploma or general education degree (GED)
Two to three years of related experience and/or training
Associate degree in healthcare administration or a related field of study preferred
Compensation Package:
Starting at $22/hour, with compensation adjusted based on experience, skills, and role alignment
We also offer a comprehensive benefits package including Medical, Dental & Vision; 401(k); voluntary disability and life insurance options; Fitness & Wellness program; paid holidays and paid time off; flexible work hours; community volunteer opportunities, and more.

Take the next step in your career with Highbar Physical Therapy – Apply today!

More About Us:

We develop leading-edge physical therapists who practice at the top of their license, acting as primary care providers for musculoskeletal disorders, and challenging themselves and their patients to reach new goals.

Highbar is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity, sexual orientation, disability, age, or veteran status.

About the Company

Highbar

Outpatient physical therapy network, mobility improvement

Highbar Physical Therapy runs a network of 21 outpatient clinics in Rhode Island and southeastern Massachusetts. It provides non-invasive, holistic physical therapy aimed at improving mobility and reducing pain for both adults and children. Therapists focus on movement and identifying root causes of issues to help patients regain activity and quality of life, delivering direct patient care in an outpatient setting. Compared with others in the field, Highbar has built a strong regional presence through multiple clinics and a clear emphasis on movement expertise and local accessibility, supported by its rebranding from Performance Physical Therapy to Highbar to grow brand recognition and market share. The company’s goal is to expand access to effective musculoskeletal care, helping patients move better, feel better, and lead healthier lives across its service areas.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Pawtucket, RI
Founded: 2000

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Highbar

Site Coordinator/Office Manager

About the Job

Requirements

Responsibilities

Desired Qualifications

What you'll do:

Qualifications:

Compensation Package:

About the Company

Highbar

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