Facebook pixel

Business Support Specialist II
Confirmed live in the last 24 hours
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Web Development
Writing
Requirements
  • Bachelor's degree or equivalent experience
  • Passion and drive to change consumer banking for the better
  • Great writing. You need to be able to clearly describe technical concepts and instructions in emails, but let your personality show and use these interactions as a chance to build relationships
  • A knack for understanding complicated technical systems and concepts
  • Flexibility to adapt and change as business and merchant needs shift
  • Nice to have: Experience working with major e-commerce platforms (Shopify, WooCommerce, etc) or exposure to web development concepts; 1+ years of experience in relevant industry (Tech, eCommerce, SaaS) and/or similar role(s)
Responsibilities
  • Support Affirm's potential merchant partners: E-Commerce retailers which utilize various platforms
  • Utilize feedback from Sales, Merchant Risk, and other cross-functional partners to provide merchants with better understanding of rejection reasons and to help them find a path to approval
  • Work closely with operational teams to ensure that day-to-day operations are running smoothly
  • Effectively manage multiple merchant inquiries simultaneously, with appropriate prioritization
  • Provide feedback on support processes to help build scalable, streamlined workflows
  • Aggregate feature requests based on potential merchant partner feedback to guide future product planning
Affirm

1,001-5,000 employees

Point of sale installment loans for consumers
Company Overview
Affirm seeks to deliver honest financial products—to improve lives. The company operates a buy-now-pay-later platform for consumers at the point of sale.
Benefits
  • Spending wallets: Access tech, food, lifestyle, and family planning wallets for your expenses
  • Supportive communities: Get involved with our employee resource groups and community groups
  • Remote-first workforce: If your role is remote, you can set up shop anywhere in your home country
  • Generous time off: Take the time you need when life happens
  • Health benefits: Get a plan that fits your needs
  • Mental healthcare: Take care of your mind with great mental health programs
  • Parental leave: Birth and non-birth parents get 18 weeks paid leave. Plus, a 4-week return-to-work transition program, at full base pay.
  • Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family.
  • Away days: We offer 24 company-wide paid days off—which help our teams collectively pause to recharge.
  • Learning & development: Engage in exciting learning programs to level up your growth.
Company Values
  • People come first: We consider our impact on people’s lives before we think about our own interests.
  • No fine print: We are completely transparent and honest—with our customers and with each other.
  • It's on us: We take full accountability for our actions, never shirking responsibility or passing the buck.
  • Simpler is better: We make complex things simple and clear.
  • Push the envelope: We never stop innovating, taking smart risks, and raising the bar.