Ffern

Small-batch natural fragrances via ledger subscription

Assistant Manager

Retail Store ManagementConfirmed live in the last 24 hours

Full-timeLondon, UKNo salary listed

About the Job

Requirements

Experience working in high-end or high-touch retail, guiding customers rather than simply serving them.
Confidence in approaching people and starting conversations.
Experience having candid conversations with colleagues about expected standards and sharing ideas.
Ability to work regular weekends.
Experience as an assistant manager, senior specialist, or keyholder ready for the next step.
A background in luxury retail or a brand aligned with Ffern, with details provided in the application.

Responsibilities

Lead by example on the shop floor and work with the Manager to set customer-service standards.
Run the store's daily operations when the Store Manager is away.
Own stock control, including deliveries, write-offs, and stock takes.
Maintain the store's visual merchandising.
Work with the Store Manager on the rota to ensure daily coverage.
Coach and mentor the team after learning the product thoroughly.
Review trading patterns and share observations about what drives quiet or successful days.
Attend seasonal product training at the office before each launch to learn about each new fragrance.

What we're looking for

Ffern makes natural, luxury perfume. A new fragrance every season, with a cinematic world built around each one. Our store is where people step into that world - and we're looking for someone to work as our Assistant Manager of that store.

You'll be second in charge of the store and right hand to our Store Manager. On the days they're not in, you'll oversee the store and set the tone, hold the standard, and make sure every customer gets the warm, generous, unhurried service that Ffern is known for. This isn't about ringing through transactions. It's about guiding people through a whole experience - the stories, the ingredients, the seasons.

What you'll need

- Experience of working in high-end or high-touch retail, where you guide customers rather than just serve them.
- A love for and confidence in approaching people and starting conversations.
- Experience of having honest conversations with colleagues around standards expected and idea sharing.
- Ability to work regular weekends.
- Experience as an assistant manager, senior specialist or keyholder ready for your next step.
- A background in luxury retail or a brand you feel is aligned with Ffern (please give detail in your application).

What you'll do

- Lead by example on the shop floor and work with the Manager to set the standard for customer service.
- Run the store's daily operations on the days the Store Manager is out.
- Own stock control - deliveries, write-offs and stock takes.
- Keep our visual merchandising looking beautiful.
- Work with the Store Manager on the rota so every day is properly covered.
- Coach and mentoring the team once you know the product inside out.
- Get curious about trading - what made today quiet, what made yesterday brilliant - and sharing what you notice.
- Join seasonal product training at our office before each launch, so you know every new fragrance before it lands.

The details you need to know

- Permanent, full time, five days a week including regular weekends. Four days a week may be considered for the right person.
- Based in the Ffern store, with seasonal visits to our office for product training, which is hear Old Street station.
- Reporting to the Store Manager.

Sound like you? We'd love to hear from you.

About the Company

Ffern

Small-batch natural fragrances via ledger subscription

Ffern creates small-batch, natural fragrances and releases four limited-edition scents each year aligned with the solstices and equinoxes. Through a direct-to-consumer ledger model, customers join a waitlist and, for each season, Ffern makes one 30ml bottle plus a sample vial for every ledger member, priced £89/€129, with a try-and-return policy for unopened bottles. The ledger drives intentional scarcity to match production with demand, reduce waste, and emphasize sustainable, vegan ingredients with plastic-free packaging and a temperature-controlled archive for exclusive resale to members. The brand differentiates itself through its seasonal collaboration with perfumers François Robert and Elodie Durande, its commitment to British crafts via the Ffern Folk Foundation, and its goal to build a community around exclusive fragrances while minimizing environmental impact.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: 2017

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