Information Systems Manager - Administration, IT/IS
Full-Time
$74.1k/yr
Senior
Bachelor's
Portland, OR, USA
HybridHybrid schedule; occasional travel to local IRCO facilities is required.
IT OperationsEnterprise Applications
About the job
Requirements
A valid driver’s license, current auto insurance, and full use of an automobile during work hours are required.
A bachelor’s degree or equivalent four-year degree in a computer- or information-technology-related area is required.
At least five years of relevant work experience is required.
Experience and technical skills addressing the Information Systems development environment, development and deployment methodology, and application or automation solution delivery are required.
Project-level experience leading and communicating requirements and plans with stakeholders is required.
Experience planning and coordinating with Information Systems and Information Technology technical specialists and development partners is required.
Development experience with Microsoft Office Power Platform management and app development knowledge is required.
Working knowledge of databases is required.
Responsibilities
Plan and manage projects to lead Information Systems development and deployment of solutions.
Independently identify and propose solutions to improve Information Systems methods for Microsoft platforms and Apricot case management software.
Work across divisions within IRCO to understand staff needs, prioritize projects, and deploy solutions.
Document and implement procedures for IRCO staff and Information Systems staff to follow.
Understand data governance and develop prevention measures to address data quality and security.
Improve the overall Information Systems management infrastructure, including Power Apps, Power Automate, and case management software, in collaboration with program owners and partners.
Establish and manage partnerships with programs and service vendors.
Plan and manage budgets and expenses to keep them aligned with planned versus actual spending.
Supervise Information Systems staff by providing daily work direction, performance feedback, and skills and knowledge development.
Travel to local IRCO facilities to install equipment and manage issues that arise.
Provide Information Systems training to IRCO users for case management and other automation solutions.
Provide direction on developing new training.
Manage workflow-automation projects through Microsoft-platform scripting.
Participate in required staff meetings, including quarterly all-staff meetings.
Participate in assigned or required professional development and training activities.
Desired Qualifications
Experience and working knowledge of application programming interfaces and cloud-application data automation are preferred.
Microsoft Azure cloud and security training is preferred.
Strong analytical and problem-solving skills are preferred.
Strong interpersonal and organizational skills are preferred.
The ability to communicate effectively verbally and in writing is preferred.
Strong communication skills in a multilingual, multi-background team and organization are preferred.
Description
The Immigrant and Refugee Community Organization (IRCO) is a non-profit organization established in 1976 to serve immigrants, refugees, and the broader community in Portland, Oregon. Our mission is to welcome, serve and empower refugees, immigrants and people across cultures and generations to reach their full potential. Find out more at www.irco.org.
POSITION: Information System (IS) Manager
JOB CLASS/GRADE: Sector Manager/Specialist 6
WAGE: Starting at $74,054 per year based on experience
FLSA; EEO; WC: Exempt; Professional; 8864
LOCATIONS: IRCO Main Office, 10301 NE Glisan St Portland OR 97220,
Hybrid schedule
FTE; FT/PT; STATUS: 1.0 FTE; Full-Time with Benefits; Regular
REQUIRMENTS: Must possess a valid driver’s license and verification of current auto-insurance and
have full use of automobile during work hours
Program Summary The IRCO IT/IS Department delivers secure, reliable, and high-quality technology solutions that support the Organization’s mission, vision, and values. The department encompasses Information Technology (IT) services—including end-user computing, phones and mobile devices, print and imaging, Microsoft applications, servers, networks, and cybersecurity—as well as Information Systems (IS), which includes case management databases, business process automation, cloud-based application automation, and knowledge management. Together, IT and IS create a unified approach that integrates computing, data, and technical expertise to effectively support IRCO.
Position Summary The IS Manager’s primary role is to lead IRCO-wide Information System projects and manage planning/operation of IS’s responsibilities (Case Management, Database management, workflow automation and knowledge management). This position requires experience and technical skills to address current and future issues related to IS development environment, development/deployment methodology, as well as delivery of applications/automation solutions. In addition, this position requires project-level experience in leading and communicating requirements and plans with stakeholders as well as planning/coordinating with IS and IT technical specialists and development partners. Also, development experience specifically in Microsoft Office Power platform management and app development knowledge as well as database working knowledge are required. Experience and working knowledge in API as well as cloud application data automation would be preferred.
Essential Functions
Plan and manage projects to lead IS development and deployment of solutions.
Independently identify and propose solutions to improve IS methods for Microsoft platforms and Apricot case management software.
Work across divisions within IRCO and understand the needs of staff in prioritizing projects and deploying solutions
Document and implement procedures for IRCO Staff and IS staff to follow. Understand data governance and develop new prevention measures to address data quality and security.
Improve overall IS management infrastructure (Power App, Power Automate and Case management software) working in collaboration with program owners/partners.
Establish and manage partnership with Program and other service vendors.
Plan and manage budget and expenses to keep in line with planned vs. Actual.
Supervise IS staff including providing daily work direction, performance feedback and development of skills/knowledge
Travel to local IRCO facilities to install equipment and manage any issues that arise.
Secondary Functions
Provide IS training to IRCO users for Case Management and other automation solutions as well as providing direction on new training development.
Manage projects on automation through Microsoft platform scripting for automation of the workflow.
Engage in skills development and IRCO-based training.
Attend required staff meetings; including quarterly All Staff Meetings.
Requirements
Education & Experience
MINIMUM JOB SPECIFIC QUALIFICATIONS:
Bachelor’s degree or equivalent four-year degree in Computer or IT related area
Minimum 5 years of relevant work experience
PREFERRED QUALIFICATIONS:
Microsoft Azure cloud and security training
Strong analytical, problem-solving skills
Strong interpersonal and organizational skills
Ability to communicate effectively in a positive manner verbally and in writing
Strong communication skills in a multilingual, multi-background team and organization
Physical, Mental, & Environmental Requirements
Hybrid setting job
Physical: Positions at this level require some physical efforts or manual labor such as lifting, carrying or constant movement. Positions with regular responsibility for driving are to be placed at least at this level.
Mental: There is a regular need for assessment of risks, analysis of options and decisions without complete information
Environment: This level has a work environment that is well protected, with virtually no hazards or obstacles. There is very little element of personal risk or hazard. Job conditions are stable, usually well managed, and very comfortable.
Schedule: The work schedule occasionally fluctuates based on organization or customer needs. This fluctuation may occur with or without prior notice.
Supervisory Responsibilities
Responsible for a full range of supervisory responsibilities, including providing daily work direction, authority to hire, discipline and terminate employees, make pay adjustments, communicate performance appraisals, etc.
What We Offer
IRCO is a very employee-friendly workplace and offers great benefit packages to our staff:
Many flexible working arrangements and schedule
Amazing opportunity to work with people who come from all over the world
Work that helps your community
3 to 6 weeks of PTO per year
401k match of over 100% on first 5%, immediate vesting
3% match for student loans or college savings
12 Paid Holidays and 1 Floating Holiday
Medical & Dental insurance options with 90% coverage for employee AND Families, no deductibles
Employer Paid Life, Short term, and Long-term Disability Insurance
Flexible spending accounts
Required Engagement
Engage fully in recommended professional development, as well as other assigned or required training activities. This engagement can also include participation in optional activities that embrace IRCO’s mission, vision, and values-based initiatives.
How To Apply
Complete the IRCO application in our Careers Portal: IRCO Application for Employment.
Upload your resume and cover letter addressing your qualifications for this position IRCO Careers.
Please note that physical applications are accessible from IRCO’s main office, 10301 NE Glisan, Portland, OR 97220. Due to the high volume of applications received, we will not be able to contact applicants or return calls regarding applications. Complete applications should include a cover letter, resume, and IRCO application.
IRCO is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any characteristics protected by State and Federal law. We will make reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws.