Senior Product Designer @ Dialpad

About Dialpad

Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About the team

The Product Design at Dialpad sits at the forefront of helping every business have better conversations with their customers, driving sales, and improving team alignment through one one, beautiful, AI-powered workspace. We deliver holistic, high-quality experiences that sweat the details, all within an inclusive and collaborative culture. To us, a positive attitude and desire to get things done are just as important as amazing craft skills.

About this role

We are looking for an experienced Senior Product Designer who will play a critical role in building and maturing our Design System, Dialtone. This is a highly collaborative and multi-disciplinary role for an experienced systems-minded designer who can navigate the nuances between design and front-end development concerns.

** All applications must have a portfolio demonstrating Design Systems experience attached or URL provided **

What you’ll do:

You will be instrumental in the design and continuous enhancement of Dialtone’s design language, components, patterns, and documentation — collaborating closely with the team to foster a culture of ownership and pride. You’re at home building system components in Figma complemented by a practical knowledge of HTML/CSS to support front-end design integration. Your front-end design experience might be characterized as "front of the frontend".
As a systems-minded designer, you will play a core role in shaping Dialtone’s evolution, balancing the needs of core users (designers and engineers) with product end users.
You will develop and produce resources, tools, and documentation to support the Dialpad team, optimizing practices to elevate quality and efficiency as well as prioritizing design integrity.
You will contribute to Dialtone’s roadmap, assisting with feature prioritization, scope, and task execution. You will enhance cross-functional collaboration and help promote design system adoption.
You will expand Dialtone’s footprint to expand beyond Figma libraries and web components to mobile, tablet, and other hardware platforms.

Knowledge, Skills, and Abilities:

Excellent communication (verbal and written) and presentation skills
Ability to promote design system adoption with internal team partners
Ability to make critical, prioritized decisions that drive the design system’s impact across the organization
Exceptional visual design skills and high-attention to detail
Expert in creating, maintaining, and improving Figma libraries for components, libraries, and variables.
Experience with Tokens Studio or Figma Variables to manage a design language
Documented experience authoring comprehensive design system documentation, showcasing success in enhancing your team’s understanding and adoption
Documented experience working with HTML, CSS, and UI-oriented JavaScript
Documented experience building inclusive, WCAG-compliant experiences
Familiarity with Git to manage source code, workflows, and reviewing pull requests
Familiarity with front-end frameworks (e.g. Vue, React) and component development tools (e.g. Storybook).
Ability to think through the impacts of your design before heavily investing your time
Ability to act as a Product Manager when needed to drive efforts forward
Ability to work in a fast-paced, ambiguous work environment

Minimum Qualifications:

BS/BA degree or equivalent years of experience
A portfolio showcasing design system work and strong visual design skills
5+ years of product design experience
2+ years of design system experience
3+ years Figma experience, with a focus on developing and managing design systems

Preferred Qualifications:

Experience with real-time communication applications
Experience working with desktop, mobile, and tablet applications
Demonstrated experience working with Ai in product design

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Senior Product Designer

Design Systems

Dialpad

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