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Abbott

Makes heart devices, glucose sensors and lab tests

Principal Clinical Specialist

Implementation & Technical Account ManagementUpdated on Nov 6
Full-time$86.7k - $173.3k

About the Job

Requirements

  • Minimum of 6 years of clinical experience, internal or external.
  • External candidates must have prior industry or competitive experience.
  • Must be solely dedicated to electrophysiology.
  • Must have served in a Senior EP Clinical Specialist role for 2 years.
  • One of the last two performance ratings must be “exceeds expectations.”
  • Must hold IBHRE EP certification.
  • Must be able to perform the most complex electrophysiology cases independently.
  • Must be able to mentor and train EP Clinical Specialist and CA Clinical Specialist roles on complex mapping cases.
  • Must be able to conduct complex customer education events to sell the value proposition of the full Abbott portfolio.
  • Revenue per case must be higher than the national average.
  • Must perform in the top half of the number of cases completed across the clinical group at promotion in the defined region or area.
  • Must satisfy vendor credentialing requirements, which may include COVID-19 vaccination; medical or religious accommodations may be requested.

Responsibilities

  • Provide advanced engineering, sales, educational, and technical support for complex field inquiries from physicians, healthcare professionals, patients, and field sales staff about electrophysiology products.
  • Independently plan, organize, and perform work; monitor performance and report status to the manager.
  • Identify and use effective, cost-efficient business practices, and continually evaluate their effectiveness and appropriateness.
  • Serve as the most senior clinical interface between the medical community and the business.
  • Build and sustain credible business relationships with customers and share product expertise.
  • Identify, report, and advise sales representatives, directors, or management about customer needs, product performance, and potential sales opportunities to influence sales growth and account service.
  • Provide engineering, sales, education, and clinical support for the most complex field inquiries on a 24-hour on-call basis, demonstrating thorough knowledge of electrophysiology products, technical matters, trends, and industry participants.
  • Develop, lead, or facilitate training and other programs on electrophysiology products for healthcare professionals.
  • Provide management with insight, guidance, and feedback on market feedback and components of next-generation products.
  • Provide regional electrophysiology implant case coverage for defined accounts, typically those with electrophysiology share higher than the national average.
  • Provide backup sales support to electrophysiology sales representatives.
  • Conduct regional training seminars.
  • Support clinical studies and data collection.
  • Troubleshoot product or case issues.
  • Conduct new-product in-service training for physicians, nurses, and sales representatives.
  • Mentor and provide leadership to electrophysiology clinical support roles.
  • Continuously develop engineering, sales, and technical skills relevant to the overall Arrhythmia Management strategy, including learning from senior sales personnel and management.
  • Assist Training and Education departments with advanced educational seminars and preparation of educational materials.
  • Assist Sales with advanced product demonstrations for visiting physicians and sales personnel.
  • Remain current on developments in areas of expertise, regulatory requirements, company and competitor products, markets, objectives, and industry trends.
  • Resolve problems or facilitate their resolution, including identifying causes to prevent recurrence.
  • Perform related functions and responsibilities as assigned.

About the Company

Abbott

Makes heart devices, glucose sensors and lab tests

Abbott makes medical devices, diagnostic tests, nutrition products and branded generic drugs for hospitals, laboratories, pharmacies and patients. Its best-known product is the FreeStyle Libre, a coin-sized sensor worn on the upper arm that tracks blood sugar around the clock without routine finger pricks. Its other lines run from heart valves, pacemakers and brain stimulators to lab analyzers, rapid tests and mail-in colon cancer screening kits, and Abbott earns money by selling these products to health systems, labs, retailers and consumers. The company was founded in 1888 by Chicago physician Wallace Abbott and is based in Abbott Park, Illinois.

Company size
10,001+
Company stage
IPO
Headquarters
Abbott Park, IL
Founded
1888

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