RH

Luxury home furnishings retailer; direct-to-consumer

Senior Leader - Home Delivery

Vehicle Operation & DeliveryConfirmed live in the last 24 hours

Full-timeSelma, TX, USA$90k - $105k /yr

About the Job

Requirements

At least 5 years of leadership experience in furniture home delivery, warehouse operations, or a similar field, including the ability to lead third-party carrier providers.
Ability to hire, train, and coach employees and execute all facets of employee performance.
Knowledge of business processes such as profit and loss, profit margins, accounting, and related principles.
Strong written and oral communication skills and ability to interact with people from multifunctional and diverse backgrounds.
Strong analytical, problem-solving, and decision-making skills.
Passion for providing high-quality service within the organization and to customers.
Computer literacy, including daily and extensive use of Microsoft Word and Excel.
Ability to visit clients in the assigned geographic territory.
Must pass a background check, motor vehicle record check, and drug screen.
Ability to lift at least 50 pounds.

Responsibilities

Assess, coach, train, mentor, and develop direct reports to perform at an optimal level.
Strategically plan, direct, and oversee daily workflow and deliverables across all functions.
Own all facets of profit and loss management and accountability, including analysis and reporting.
Align the home delivery experience with the luxury and service experienced by clients in the Galleries.
Hold home delivery and logistics vendors accountable to key performance metrics for cost, service, and delivery quality.
Drive continual improvement through root-cause analysis of audit non-conformities and implement corrective actions to ensure site compliance with standards.
Address and resolve escalated customer service issues in a timely and thorough manner.

As Senior Leader, Home Delivery you will lead RH's vision and deliver operational excellence across all warehouse and home delivery functions. Motivated by RH's people-first approach, you will inspire, motivate, educate and provide strategic oversight for a team that plays an integral role in the continuous elevation of our customer experience.

YOUR RESPONSIBILITIES

Live Our Vision, Values and Beliefs every day
Assess, coach, train, mentor and develop direct reports to perform at an optimal level
Strategically plan, direct and oversee daily workflow and deliverables across all functions
Own all facets of P&L management and accountability, including analysis and reporting
Align the RH home delivery experience to the luxury and world-class service experienced by clients in our Galleries
Accountable for the performance of home delivery and logistics vendors measured against key performance metrics in the areas of cost, service, and quality of delivery
Drive continual improvement initiatives through root-cause analysis on audit non-conformities; implement corrective actions in order to ensure site compliance to standards
Address and resolve escalated customer service issues in a timely and thorough manner

OUR REQUIREMENTS

5+ years leadership experience in furniture home delivery, warehouse operations or similar field; ability to lead third party carrier providers
Adept at hiring, training, coaching and executing all facets of employee performance
Possess knowledge of business processes such as profit and loss, profit margins, accounting, and other related principles
Strong written and oral skills and ability to interact with people from multi-functional and diverse backgrounds, excellent analytical, problem-solving, and decision-making skills
Relentless passion for providing world-class service within the organization and to our customers
Computer literacy is a must. MS Word, and Excel are used daily and extensively in this position
Ability to visit clients in assigned geographic territory
Must pass background, MVR and drug screen

PHYSICAL REQUIREMENTS

Ability to lift at least 50lbs

Pay Range: $90,000 - $105,000 Annually

RH

Senior Leader - Home Delivery

About the Job

Requirements

Responsibilities

About the Company

RH

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