Full-Time

Client Success Manager

Modern Health

Modern Health

501-1,000 employees

Comprehensive global mental health platform for employees


Mid

Remote in USA

Required Skills
Sales
Salesforce
Requirements
  • 4+ years experience managing relationships or selling to HR leaders or clients within the B2B tech and/or employer benefit space
  • Experience and comfort using data to share insights and make actionable recommendations
  • Experience managing client launches, renewals, and upsell
  • Experience working with customers who have employees spread across disparate functions (including warehouse populations)
  • Experience working in Salesforce, Gainsight, Jira, Google Suite, and Zoom
Responsibilities
  • Manage a portfolio of accounts, serving as the face of Modern Health for our customers
  • Build and manage strategic relationships with a broad range of stakeholders, including HR Executives, Benefits Managers, and consultants
  • Align with clients to define and execute a program strategy for Modern Health that integrates within their broader benefit offerings
  • Partner with clients to meet and exceed their business objectives
  • Convert “model” clients into Modern Health champions, leveraging their success for references and case studies
  • Drive utilization and engagement; ensure clients and their employees are utilizing key product features to maximize success
  • Use account data to understand opportunity/risk
  • Drive meaningful outcomes (e.g. improved wellness outcomes, benefits, retention, and renewals, or product expansion)
  • Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care to advocate for clients and drive the successful adoption of Modern Health
  • Identify, manage, and resolve client risk areas & escalations and proactively develop solutions to avoid churn

Modern Health is a comprehensive global mental health solution that offers a wide range of resources for employees' well-being, from one-on-one and group sessions to self-serve digital tools. The company's proprietary matching technology and high-quality service ensure employees receive the right care at the right time, with proven high engagement rates of 20-30%. With a focus on cultural sensitivity and health equity, Modern Health's approach has led to significant cost savings for partner companies, demonstrating its competitive advantage in the mental health space.

Company Stage

Series D

Total Funding

$188.8M

Headquarters

San Francisco, California

Founded

2017

Growth & Insights
Headcount

6 month growth

2%

1 year growth

8%

2 year growth

23%

Benefits

Health and Wellness - Our benefits are designed to keep you safe and healthy. We’ve got you 100% covered for health, dental and vision insurance.

Professional Development - Make a meaningful difference at a rapidly growing start-up. We also offer every employee an annual professional development stipend, LinkedIn Learning subscription, and WFH stipend.

Family Matters - We celebrate all paths to parenthood by offering the fertility benefit Carrot, 16 weeks parental leave, and a child care stipend. We also offer access to Outschool which provides over 100,000 (and counting!) live, online activities for learners ages 3-18.

Giving Back - We encourage team members to donate their skills and time in their communities, and we match donations to causes several times a year.

Flexible Paid Time Off - Time off is important for rejuvenation and bringing your full self to work. No matter what life throws your way, we want you to have space to do so - guilt free.

Long-Term Planning - All full-time employees are eligible to contribute to a 401(k) plan. We are also proud to offer financial advising services through Origin.