Manager – Mental Health Services

Overview

To provide administrative and clinical leadership to the Behavioral Health Service Line. Plan, coordinate, and manage personnel and resources in order to provide the highest quality of patient care with trained, professional, and competent staff. To collaborate with physicians and other health care disciplines to assure optimal patient care outcomes.

Responsibilities

• Facilitates and ensures smooth coordination of department services with other units and departments.
• Coordinate the staffing selection process. Monitor employee turnover and vacancy and develop and implement recruitment and retention strategies. Oversees staffing and scheduling. Provide supervision of employees and accept accountability for services provided in the department. Follow established processes for receiving and resolving employee complaints and concerns.
• Conduct department meetings and provider meetings to improve communication of financial and operational information as well as strategic planning.
• Evaluates environmental safety and provides an environment that is safe based on age and developmental status care.
• Achieve goals established by system and site regarding patient satisfaction. Routinely review patient satisfaction data, reward and recognize employees who are achieving results.
• Implement strategies to assure that all employees understand and support organizational standards of behavior, methods for communicating key messages and methods which serve to increase patient satisfaction.
• Involve employees in short- and long-term department planning and analysis of needs of department. Model service and leadership consistent with organizational strategic goals.
• Collaborate with physicians and members of other departments and disciplines in the development, implementation and evaluation of programs and services to meet the needs of the department population.
• Participate in budget planning in collaboration with the department director and advocate for appropriate fiscal and human resources to accomplish the work and goals of the nursing department. Initiate cost containment activities, as appropriate.
• Monitor department productivity levels, monthly operational reports, budget variance reports, and workforce design to ensure proper resource utilization and role delineation. Monitor productivity, case mix and benchmark data to ensure that the staffing requirements are planned, appropriate and consistent.
• Identify areas for improved operational efficiency and involve employees in the development of new processes as appropriate.
• Analyze and use benchmark data from internal and external sources to identify opportunity improvements. Foster and develop community outreach and programs.
• Assist and support staff in developing and maintaining competency through orientation, internships, educational offerings, workshops, interdisciplinary professional meetings and self-directed learning. Maintain and analyze data to assure that staff development activities offered in the department are of high quality and meet the needs of unit staff.
• Assists with orienting new providers to staff and environment. Assists with provider scheduling.
• Assists in implementing and monitoring medical practice management contracts, letters of agreements, joint venture services and other agreements. makes recommendations and establishes plans for approved activities to increase and general referrals/new patients.
• Actively participate in committees, meetings and projects.
• Attend workshops, seminars and professional activities to identify future trends in healthcare and opportunities for growth.
• Network with professionals at other health care facilities for clinical standards and innovations.
• Research literature, identify best practices, engage physicians in planning activities.
• Create a non-punitive culture of patient safety adherent to national patient safety initiatives.

Qualifications

Education: Bachelor's Degree: Related Field (Required)

Work Experience: 3+years in Behavioral health & Management

Other Requirements Knowledge of evolving healthcare delivery environment- specific to area of specialty. Ability to motivate others and demonstrate ability to teach adult learners. Demonstrates organization, planning, and delegation skills. Ability to communicate effectively and work cohesively with a diverse work group. Critical thinker and timely in decision making. Strong drive to achieve superior results and succeed in a changing environment/handle multiple responsibilities concurrently.

Carle Health Company Overview

Find it here.

Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

Our more than 17,000 team members and providers work together to support patient care across central and southeastern Illinois.  We’ve grown to include seven, award-winning hospitals across eight hospital campuses and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We’re developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Methodist College. Carle Foundation Hospital, Carle Physicians Group, Carle Hoopeston Regional Health Center, Carle BroMenn Medical Center including Carle Eureka Hospital and associated Carle Health Medical Group clinics all hold Magnet® with Distinction designation, the nation’s highest honor for nursing care granted by the American Nurses Credentialing Center (ANCC). Carle Health Methodist Hospital, Carle Health Proctor Hospital and Carle Health Pekin Hospital all hold the exclusive Magnet® designation.

We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: [email protected].

Salary Range

The compensation range for this position is $44.27per hour - $76.14per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.