Infrastructure Manager - Helpdesk, GxP

Infrastructure Manager (Kurtköy, Onsite, English, Helpdesk, GxP)

D-ploy · Kurtköy, Turkey · Full-time · Posted 2026-10-08

Workplace: on_site

Department: NOEMEA

Description

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer’s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

• Oversee the design, implementation, and management of IT infrastructure, including servers, networks, storage, and cloud environments.
• Ensure the IT infrastructure aligns with the company's strategic objectives and long-term IT roadmap.

• Plan and execute infrastructure upgrades, replacements, and migrations to maintain system reliability and performance.

• Lead and manage the helpdesk team, ensuring effective support and resolution of IT issues while maintaining high customer satisfaction.

• Lead infrastructure projects involving internal teams and external partners, ensuring that projects are completed on time, within scope, and within budget.

• Coordinate with various stakeholders to define project requirements, deliverables, and timelines.

• Manage the company’s networking infrastructure, ensuring high availability, security, and performance.

• Oversee the administration of servers, storage, and virtualization platforms.

• Ensure compliance with industry standards and regulatory requirements, particularly in highly regulated environments like pharmaceuticals.

• Develop and maintain business continuity and disaster recovery plans to ensure the resilience of IT infrastructure.

• Implement backup and recovery solutions to protect critical data and systems.

• Manage relationships with external vendors and service providers, including contract negotiations and performance management.

• Collaborate with stakeholders at local, regional, and global levels to ensure alignment with business needs and IT strategies.

• Provide hands-on support for complex IT infrastructure issues, ensuring quick resolution and minimal impact on business operations.

• Oversee the monitoring of IT infrastructure to proactively identify and address potential issues.

• Ensure the smooth operation of IT infrastructure by coordinating with the Service Desk and next-level support teams.

• Implement and enforce security policies and procedures to protect the company's IT assets.

• Ensure compliance with global IT standards and local regulatory requirements, particularly in relation to data protection and system validation.

Requirements

• Degree in Computer Science, IT-related field, or technical discipline; Master’s degree desirable.
• 10+ years of experience in IT infrastructure management, with a strong background in networking, systems administration, and cloud technologies.
• Experience in the pharmaceutical industry or other highly regulated environments is highly desirable.
• Deep understanding of IT infrastructure, including hardware, software, networking, and cloud technologies.
• Strong expertise in designing, implementing, and managing IT infrastructure projects.
• Proficiency in troubleshooting and resolving complex infrastructure issues.
• Exceptional leadership skills with the ability to develop and communicate objectives, inspire and motivate teams, and maintain alignment with business strategies.
• Proven ability to manage multiple projects and tasks effectively, ensuring alignment with global IT standards.
• Exceptional analytical, conceptual, strategic planning, and execution skills.
• Strong stakeholder management skills, with the ability to work effectively across all organizational levels.
• Hands-on approach with a strong sense of ownership and accountability.
• Demonstrated leadership in a cross-cultural environment.
• Fluent English and Turkish, both written and spoken.
• Candidates must provide a criminal record.

Benefits

• Broad range of activities, tasks, and projects
• Flexible working conditions
• Vouchers (B-day voucher, wedding, and new born surprise)
• Fishing for Friends program – our referral program
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits

Is IT in your DNA?

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