Customer Reporting Technology Senior Analyst

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This job is responsible for supporting the Customer Reporting team within the Customer Accounting Technology organization. The role assesses system interactions, evaluates change impacts, conducts studies, and connects stakeholders to ensure data integrity and system effectiveness.

Job Description

Responsibilities:

• Analyzing and refining system set-up to resolve complex issues in existing business information systems, ensuring documentation is current and accurate
• Developing detailed system specifications to guide the programming of solutions tailored to business and user needs
• Documenting requirements comprehensively and translating them into precise system requirement specifications for implementation
• Evaluating the interactions between computer systems, forecasting the impacts of changes within the assigned business information systems
• Conducting project feasibility studies, analyzing various factors such as cost, time, equipment, and personnel to inform decision-making processes
• Acting as a liaison between clients, IT, and software vendors to develop system solutions for processing or business challenges.
• Ensuring data integrity and quality across various applications within the business information systems spectrum
• Supporting testing processes and collaborate with business users to confirm that developed systems meet established requirements
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Additional Job Description

• Design, build, and maintain automation solutions and data warehouse assets to enable scalable reporting and analysis, leveraging advanced SQL, Python, data visualization tools, and productivity software to solve complex problems and deliver actionable insights.
• Conduct daily, weekly, and monthly audits and maintain control processes to support proactive risk identification and mitigation
• Deliver a defined subset of interim data solutions to bridge gaps during broader transformation initiatives
• Provide support for database platform migration and modernization efforts
• Lead and implement non-standard product launches requiring customized operational approaches
• Integration of new data tools, including AI-driven capabilities, to enhance analytics and efficiency
• Drive deeper unified integration of legacy processes, with a strong focus on large-scale rebuilds and net-new automation initiatives

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Automation Solutions, Data Visualization, Data Warehouse Management, Problem Solving, Productivity Software, Reporting and Analysis, Structured Query Language (SQL)

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

5-7 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.