ALTEN Mexico

Engineering and technology consulting services

IT Support Engineer 1

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeRemote in MexicoNo salary listed

About the Job

Requirements

Computer Systems Engineering, Software Engineering, or Telematics Engineering background.
Five to eight years of experience.
Familiarity with network protocols, including TCP/IP, DNS, and DHCP, and basic network troubleshooting.
Expertise in IT security practices, including firewalls, encryption, and compliance with HIPAA or GDPR.
Ability to manage cloud-based infrastructure, such as AWS or Azure, for data storage and processing.
Experience with scripting, such as Python or PowerShell, to automate IT tasks and workflows.
Knowledge of backup and disaster recovery systems to ensure data integrity.
Experience with industry standards including FDA, GDPR, and HIPAA.
A certification such as CISSP, CISM, Cisco CCNP Security, Palo Alto PCNSE, or Fortinet NSE.
Pharmaceutical industry experience.
Advanced English.

Responsibilities

Install, configure, and maintain laboratory IT systems.
Ensure system availability, performance, and security for laboratory operations.
Manage data integrity and ensure compliance with regulatory requirements for electronic records and signatures.
Support the US-based team with administrative work and ticket assignment.
Support Corporate Services, including infrastructure and internal networks.

3100 IT Support Engineer SP1

ALTEN MÉXICO · Mexico (Remote) · Full-time · Posted 2026-06-15

Workplace: remote

Department: Engineering MDC

Description

ALTEN Mexico is a subsidiary of ALTEN Group. ALTEN group has been a leader in engineering and information technology for more than 30 years and operates in 30 countries across Europe, North America, Asia, Africa, and the Middle East and employs more than 46,000 people, 88% of whom are engineers.

We are looking IT engineers to support our US based team on administrative work and ticket assignation.

IT engineers to support our US based team on administrative work and ticket assignation. Help in Corporate Services - Infrastructures & internal networks.

Activities:

Install, configure, and maintain laboratory IT systems
Ensure system availability, performance, and security to laboratory operations
Manage data integrity and ensure compliance with regulatory requirements for electronic records and signatures

Requirements

Computer Systems Engineering, Software Engineering, or Telematics Engineering
5 to 8 years of experience
Familiarity with network protocols (TCP/IP, DNS, DHCP) and basic network troubleshooting
Expertise in IT security practices, including firewalls, encryption, and compliance with HIPAA or GDPR
Ability to manage cloud-based infrastructure (e.g., AWS, Azure) for data storage and processing
Experience with scripting (e.g., Python, PowerShell) for automating IT tasks and workflows
Knowledge of backup and disaster recovery systems to ensure data integrity
Experience with industry standards: FDA, GDPR, HIPAA
Certification: CISSP, CISM, Cisco CCNP Security, Palo Alto PCNSE, Fortinet NSE
Pharmaceutical industry experience
Advanced English

Benefits

Competitive salary
Above-law benefits
Career growth and development plan
Remote work scheme
Support for home office setup

Apply

Apply at ALTEN MÉXICO

About the Company

ALTEN Mexico

Engineering and technology consulting services

ALTEN Mexico provides engineering and technology consulting services by supplying highly specialized engineers who embed within client teams to work on complex projects. The way it works is by offering a flexible pool of talent for research and development needs, allowing clients to access experts without committing to permanent hires. The company differentiates itself through a focus on embedded engineering consultants, serving sectors like telecommunications, aerospace, and information systems, and by expanding its reach via organic growth and acquisitions across Europe and globally. Its goal is to help clients access top engineering expertise efficiently while growing the business through deliberate geographic and service expansion.

Company size: Not listed
Company stage: IPO
Headquarters: Boulogne-Billancourt, France
Founded: 1988

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