Service Excellence Advocate

About Us

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

A Patient Experience Advisor PRN serves as a central resource for information concerning patients’ rights and responsibilities, advance directives, and ethical issues. Coordinates, investigates and resolves patient grievances concerning the quality of care and service by providing a formal grievance mechanism. Master's an understanding of the organization’s mission, policies, procedures, and services to respond to patient questions or concerns.

Experience Required

• 5 years of customer service, hospital experience preferred. 

Education Requirements

• High School Diploma or Equivalent required, Bachelor’s Degree preferred.

Special Requirements

• Analytical thinking/problem solver, complaint management, conflict negotiation, cultural broker, self motivated, data management, excellent communication/good listening, professional manner, respectful, service commitment to customers, self-starter requiring limited supervision.  Excellent customer service, patient interaction and organizational skills.
• Ability to work in a fast-paced environment

Salary Min ($)

USD $28.00

Salary Max ($)

USD $46.00