Senior Lean Lead - Field Service North America

Expect more. Connect more. Be more at Diebold Nixdorf.  Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

As an experienced LEAN Leader for North America, you play a pivotal role in implementing LEAN tools to improve business processes and help us change to a culture of continuous improvement. You drive business productivity, efficiency and operations through innovation and project execution and by leveraging LEAN techniques and methods through technology solutions, system enhancements and process reengineering to streamline and improve operational efficiency. You develop and apply data-driven metrics to evaluate operational effectiveness at the business, regional and ground level. You provide function-specific and cross functional support to enhance business operations effectiveness and efficiency.

• Minimum of 8 - 10 years of relevant experience as LEAN practitioner of equivalent combination of education and experience. 
• Excellent Problem-solving skills
• Ability to understand production processes and awareness about services operations
• Ability to understand and lead implementation of low-level automation
• Ability to understand and follow all quality standards (ISO & customer requirements)
• Work towards increasing efficiency and safety of the services system
• Understanding of Maintenance processes and costs
• Basic knowledge of LEAN tools 
• Ability to analyze complex services data and propose changes leading to higher efficiency and safety
• Must be a team player and understand motivating and leading a team without direct supervisory responsibility
• Self-motivated to implement goals with minimal supervision
• Strong communication skills including verbal, presentation, and interpersonal 
• Strong analytical, technical, analysis, and computer skills
• Ability to multi-task
• Strong mechanical aptitude and hands-on orientation
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Excellent business English skills (written and spoken)
• Strong analytical and problem-solving skills.
• Willingness to travel to N. Canton Ohio office on a regular basis.

The annual base salary range for this position is $180,000 to $200,000.  Actual compensation will depend on factors such as qualifications, skills, competencies, geographic location, and relevant experience. Certain roles may include additional components beyond base salary, such as incentive opportunities or other forms of variable compensation. Details of any such components will be discussed during the interview process and will be governed by the applicable plan documents.

Benefits 

• Health, Dental, and Vision Insurance 
• Life Insurance 
• Critical illness, Accident, and Hospital Indemnity Insurance 
• 401(k) Savings Plan 
• Health Savings Account 
• Leave of Absence Benefits 

• Paid Time Off

The application window is expected to close October 6, 2026.

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• Applies LEAN expertise to consult and advise on complex processes and applications worldwide. 
• Engages with senior leadership to identify and define business critical process improvements and advises management on functional progress, status, trends and issues.
• Monitors business analysis progress and status, identifying trends and resolving technical and process issues. 
• Engages with Business Operations management to contribute to strategic planning and priority setting.
• Remains current with industry, process and state-of-the-art technology.
• Leads functional continuous process improvement by recommending enhancements and applying LEAN tools/technologies.
• Provides function-wide insight and leadership and broadly impacts the organization by regularly training, coaching and mentoring team members.
• Develops project plans and schedules, including task assignments, resources, milestones, review points and reporting requirements.
• Develops principal work standards and line balancing for productivity.
• Identifies services cost reductions and provide return of investment (ROI) justifications for change. Utilizes the Management of Change process to minimize risk to ETI and its customers.
• Optimizes machine processes to reach product quality, efficiency, and process repeatability.
• Optimizes workflow and cell designs and introduce cost-effective automation for productivity and safety advantages.
• Plans, executes and manages LEAN projects to completion as well as tracks and executes cost reduction for process improvements.
• Communicates LEAN philosophy, vision, and expectations to the organization.
• Develops and sustains employee LEAN training and development on LEAN concepts.
• Develops measurement systems supporting LEAN philosophy.
• Engages employees in LEAN initiatives including but not limited to Value Stream Mapping, 6S Organization, and Kaizen cost reductions.
• Develops and implements project plans to achieve Future State.