Full-Time

Energy Specialist

Posted on 1/10/2025

Octopus Energy

Octopus Energy

1,001-5,000 employees

Provides affordable green energy solutions

Data & Analytics
Automotive & Transportation
Energy

Compensation Overview

£24kAnnually

Entry, Junior

Remote in UK

Home based remote.

Category
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • High level of resilience to handle challenging questions about the cost of energy
  • Ability to take ownership of customer needs and find solutions
  • Excited to help customers
  • Open minded and proactive in spotting weak areas and suggesting improvements
  • Approachable and a team player
  • Inclusive and committed to building a diverse culture
  • Dedicated to sustainability and fighting climate change
  • Committed to improvement and actively looking for ways to enhance customer experience
  • Strong work ethic and ability to deal with challenging situations
Responsibilities
  • Working in Operations, you’ll be at the heart of everything we do - helping our customers.
  • Taking full responsibility for all issues that you come across, you’ll be delivering end to end customer service.
  • You’ll be fully trained in every aspect of the customer experience and will be provided with training of the entire industry.
  • You will be expected to be able to take full responsibility for customer queries and look to provide suitable solutions while keeping up with rapid fire change as we grow.

Octopus Energy provides affordable green energy solutions to households and businesses across multiple countries, including the UK, US, Japan, Germany, New Zealand, and Australia. The company focuses on renewable energy and utilizes technology and data to enhance its services. Its main product offerings include direct energy sales to consumers and the licensing of its proprietary Kraken technology platform to other energy providers. This platform helps streamline energy management and improve customer experience. Unlike many competitors, Octopus Energy emphasizes sustainability and offers additional services such as electric vehicle solutions. The company's goal is to make green energy accessible and affordable while promoting the use of renewable resources.

Company Stage

Growth Equity (Venture Capital)

Total Funding

$2.5B

Headquarters

London, United Kingdom

Founded

2016

Growth & Insights
Headcount

6 month growth

1%

1 year growth

1%

2 year growth

1%
Simplify Jobs

Simplify's Take

What believers are saying

  • 'Zero Bills' initiative could revolutionize sustainable living in the UK.
  • Partnership with Energisa opens South American renewable energy market.
  • Investment in Ocergy enhances offshore wind capabilities globally.

What critics are saying

  • Increased competition in renewable energy may impact market share.
  • Rapid international expansion exposes Octopus to geopolitical risks.
  • £3 billion repayment to UK government could strain financial resources.

What makes Octopus Energy unique

  • Octopus Energy's Kraken platform optimizes energy usage for zero-bill homes.
  • The company leads in electric aircraft charging with AeroVolt collaboration.
  • Octopus Energy's global reach includes partnerships in Brazil and Japan.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) Company Match

Parental Leave

Flexible Work Hours

Company Equity

OE Group Share Scheme