Miele

Premium domestic appliances manufacturer and supplier

Service Partner Manager

Business OperationsPosted on Nov 13

Full-timeMarousi, Greece€28k - €30k /yrHybrid

About the Job

Responsibilities

Execute the third-party management strategy.
Manage service delivery and the go-to-market model.
Serve as the go-to person for Miele service partners, subcontractors, and spare parts wholesalers.
Manage the operations of Miele service partners and subcontractors.
Measure performance against defined KPIs and targets.
Improve field service efficiencies for Miele service partners.
Monitor repair quality and conduct field observations.
Drive revenue growth.
Monitor spare parts consumption and ensure correct usage.
Manage warranty performance.
Collaborate with field service managers to activate and deactivate service partners to optimize response times and costs.

Third party Management strategy execution
Service delivery/go-to-market model
Account Management
GoTo Person for Miele Service Partners, Subcontractors and spare part wholesalers
Responsible for the management and operations of Miele Service Partners and Sub-Contractors
Performance Management
Measuring performance against defined KPIs and targets
MSP Field Service efficiencies
MSP repair quality and field observation
Revenue growth
Consumption of Spare Parts and correctness of usage
Warranty performance
Strategic execution : collaborate with the field service managers for activation and desactivation of service partners, with the intention to optimize response time and costs

28.000-30.000 EUR annually

About the Company

Miele

Premium domestic appliances manufacturer and supplier

Miele makes premium domestic and professional appliances sold worldwide. Its products include washing machines, dryers, dishwashers, ovens, refrigerators, coffee machines and vacuums, plus equipment for commercial laundries, dishwashing and medical or laboratory use. The appliances use built-in sensors and programs to automate tasks, with durable parts and user-friendly interfaces, and professional models designed for high-volume use with service options. As a family-owned company dating back to 1899, it differentiates itself through long product life, strong support, and a global network of subsidiaries and service partners to ensure consistent quality and service, with a goal of providing high-quality, long-lasting devices and dependable service across homes and businesses worldwide.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Gütersloh, Germany
Founded: 1899

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