Associate Vice President Partnership Success

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

Location: United States (remote/work‑from‑home)
Travel: Approximately 75% recurring travel — this role requires frequent, sustained on‑site presence with clients across the country as a core expectation of the position. Travel is a material requirement of this role and includes weekly client visits, executive meetings, governance sessions, and escalation support based on portfolio needs.

At Ensemble Health Partners, we win by living the Ensemble Difference showing up with values like People First, Last + Always; All for One + One for All; Your Responsibility Extends Beyond Your Job Description; Developing You Makes Us Better; Don’t Accept Complacency.

The Associate Vice President, Partnership Success serves as an executive leader accountable for enterprise‑level client partnerships, operational performance, and executive stewardship at one of our complex healthcare clients. This role requires a strong, credible presence with C‑suite client executives and internal senior leaders, the ability to translate strategic priorities into sustained results, and disciplined ownership of escalation management, governance, and communication standards.

Key Responsibilities

Enterprise Client Partnership & Executive Leadership

• Serve as the executive relationship owner for assigned enterprise clients, establishing trust and strategic alignment with CFOs, COOs, CEOs, and other senior stakeholders.
• Act as the primary or secondary escalation leader for complex client issues, ensuring clear accountability, timely resolution, and proactive communication.
• Partner closely with internal executive leadership to align client priorities with enterprise objectives, capacity planning, and delivery expectations.
• Represent Ensemble with confidence and credibility in high‑stakes client forums, executive steering committees, and executive‑level discussions.

Governance, Strategy & Performance Oversight

• Lead enterprise governance cadence (e.g., MORs, executive updates, strategic reviews), ensuring consistency, rigor, and executive‑ready communication.
• Translate client and portfolio insights into actionable strategies that drive performance improvement, retention, and long‑term partnership value.
• Ensure disciplined execution of Partnership Success standards across all assigned clients, including documentation, escalation pathways, and performance reporting.
• Collaborate cross‑functionally with Operations, Finance, Technology, and Growth to remove systemic barriers and enable scalable service delivery.

On‑Site Executive Presence & Travel Discipline

• Maintain a strong, visible executive presence with clients through frequent nationwide travel aligned to portfolio risk, opportunity, and strategic importance.
• Define and establish strategic direction, priorities, accountabilities, and ongoing quality improvement related to onsite Revenue Cycle operations in conjunction with centralized Revenue Cycle operations leadership.
• Lead high‑impact on‑site client engagements, including executive roundings, governance meetings, performance reviews, and remediation planning.
• Create and maintain onsite operations strategic integration plans with clearly defined objectives, desired outcomes, and timelines of implementation.
• Develop long-range strategic plans for systems and processes that support a high performing, patient-centered revenue cycle
• Provide timely internal reporting following client visits, summarizing objectives, outcomes, risks, and required follow‑up actions.
• Model disciplined travel planning and expense stewardship in alignment with Partnership Success and enterprise guidelines.

People Leadership & Culture (“How We Work”)

• Lead, coach, and develop Directors and senior leaders, building a strong executive bench and succession pipeline.
• Model and reinforce the Ensemble Difference values consistently—especially in high‑pressure or escalated environments.
• Establish clarity on expectations, accountability, and execution standards aligned to Ensemble’s “what + how” performance philosophy.
• Foster a culture of ownership, collaboration, and continuous improvement across the Partnership Success organization.

What Success Looks Like (First 6–12 Months)

• Strong, trusted executive partnerships with clear alignment between client priorities and Ensemble leadership.
• Effective management of escalations with proactive communication and disciplined follow‑through.
• Consistent, high‑quality governance rhythms and executive‑level reporting across the client portfolio.
• Visible, impactful on‑site leadership presence supported by structured visit planning and post‑visit insights.
• A high‑performing leadership team aligned to Ensemble Difference behaviors and expectations.

Qualifications:

Required

• Proven ability to lead large scale Revenue Cycle Management operations and deliver measurable performance improvements
• Minimum 5 years' experience leading enterprise‑level client partnerships and complex revenue cycle operations in a healthcare environment.
• Experience being responsible for over $500m client oversight or operational oversight
• Demonstrated executive presence with the ability to influence C‑suite stakeholders and internal senior leaders.
• Proven success managing escalations, governance, and performance across multi‑client or multi‑site portfolios.
• Prior experience partnering directly with CFOs and executive finance leaders on revenue cycle strategy and outcomes.
• Experience leading senior leaders and building scalable operating models.
• Strong background in structured governance, performance management, and executive communication.
• Comfort operating in a high‑travel executive role (~75% nationwide).

Working Conditions

• Remote/home office with frequent recurring travel as a core expectation of the role.

This position pays between $140,000 - 190,000

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation
• Work-Life Flexibility
• Leadership
• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits –  We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.  
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. 

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States. Applications generated from outside the United States will not be considered.  Individuals may reapply when located within the United States.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Employment Disclaimers – Ensemble