Full-Time
Office Manager
Oncology Clinic
University Physicians' Association
Practice support for physician groups
No salary listed
Knoxville, TN, USA
In Person
Bachelor's
Category
 Medical, Clinical & Veterinary (1) |
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Required Skills
Medical Terminology
Pharmacology
Requirements
- One to two years of experience in a managerial role.
- A high school diploma, bachelor's degree, or equivalent.
- Knowledge of and ability to apply standard precautions and procedures.
- Knowledge of medical terminology, anatomy and physiology, clinical medicine, and other medical specialties.
- Knowledge of regulatory agency guidelines and requirements, including Joint Commission, Occupational Safety and Health Administration, and Centers for Disease Control and Prevention requirements.
- Knowledge of pharmacological actions and interactions.
- Ability to operate standard equipment.
- Knowledge and demonstration of counseling techniques.
- Ability to create and sustain therapeutic and ethical relationships with patients and the healthcare team while recognizing culture, age, gender, and disability considerations.
- Ability to use listening, explanatory, questioning, and writing skills.
- Ability to provide concise written and verbal communication to support continuity of care.
- Ability to maintain patient satisfaction and respond promptly to patient care needs.
- Knowledge of ethical principles concerning withholding clinical care, patient confidentiality, informed consent, and unanticipated adverse outcomes.
- Accountability, commitment, sensitivity, and responsiveness to patients, staff, and general business practices.
Responsibilities
- Organize and maintain overall business office functions, including scheduling, order tracking, and insurance verification.
- Oversee and manage multiple oncology clinic locations.
- Respond to administrative and technical questions and share subject-matter knowledge with others in the health system.
- Resolve complex issues and apply knowledge to specific actions in the work area and cross-functional areas.
- Educate and improve self and others to raise performance and quality of care.
- Recognize and utilize employees' special skills.
- Support and contribute to performance-improvement activities.
- Remain current with technologies, products, and trends in the field.
- Ensure appropriate staffing levels by monitoring and controlling established staffing patterns.
- Supervise office staff according to department policies and procedures.
- Address inappropriate employee behavior confidentially and professionally, plan corrective actions, and follow up.
- Document employee behavior in writing, both positive and negative.
- Assist with performance evaluations and recommend departmental hires, promotions, disciplinary actions, and performance increases.
- Serve as liaison for scheduling conflicts.
- Manage employee communications and training through established meetings and huddles.
- Monitor error reports and provide employees with ongoing performance feedback.
- Select employees, develop staff, and prepare employees for career advancement.
- Provide guidance and serve as a role model to maximize employee performance.
- Develop a culture that recognizes, rewards, and appreciates employees for achieving organizational goals and demonstrating organizational values.
- Provide the division, department, or unit with strategic and operational direction and support.
- Support and implement change initiatives.
- Assist the Director in tracking department costs and expenses against budgetary targets.
- Prepare statistical information and reports for management.
- Benchmark performance metrics against internal and external sources.
- Handle special projects, create spreadsheets and charts, and prepare correspondence, records, and notes.
- Communicate pertinent issues to the Director of Oncology Practices accurately and timely.
- Apply policies and principles to solve everyday problems and handle varied situations independently.
- Direct and coordinate daily data entry and audits to ensure accurate statistical reporting.
- Serve as the onsite resource for troubleshooting business-office technology and equipment.
- Directly supervise all office functions, including scheduling and order management.
- Act as the onsite human resources representative, maintain employee files, and ensure compliance with occupational safety, Joint Commission, and other licensing and regulatory requirements.
- Maintain medical records and ensure compliance with organizational standards and security policies.
- Process payroll accurately and timely.
- Handle confidential information and matters involving staff, physicians, and the Director.
University Physicians' Association provides administrative and practice-management support for physicians and clinical groups in Tennessee. Its services help medical practices manage billing, finance, human resources, operations and other non-clinical functions that support patient care. The organization works alongside affiliated physicians and health-system partners rather than replacing the clinicians delivering treatment. UPA’s role is healthcare administration and physician enterprise support, making it distinct from a university, hospital or independent insurance carrier. Service delivery depends on clinical, operational and administrative teams working across its care settings.
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