PalmPay

Fintech platform enabling transfers, payments, credit

Sales Manager - BNPL

Field SalesConfirmed live in the last 24 hours

Full-timeLagos, NigeriaNo salary listed

About the Job

Requirements

An HND or Bachelor of Science degree in Business, Marketing, or a related field is required.
Two to three years of experience in sales supervision is required; experience in telecommunications, buy now, pay later (BNPL), fintech, or fast-moving consumer goods is preferred.
A strong understanding of customer onboarding, know your customer (KYC) documentation, and credit processes is required.
Leadership experience managing field teams is required.
Strong communication and customer-service skills are required.
Analytical and reporting ability is required.
Willingness to work across multiple store locations is required.

Responsibilities

Supervise and monitor the performance of BNPL sales promoters.
Drive daily, weekly, and monthly financing sales targets and conversion rates.
Ensure promoters provide complete and accurate KYC documentation.
Review applications before submission to minimize rejection rates.
Handle escalated customer issues concerning eligibility, repayment, and financing terms.
Liaise with underwriting and verification teams to resolve pending applications.
Track promoter performance, approval rates, and store-level issues.
Ensure promoter compliance with risk controls and fraud-prevention guidelines.
Oversee device display standards and stock rotation in partner stores.
Maintain strong relationships with store managers.
Conduct coaching, field support, and performance reviews for promoters.
Prepare and submit daily sales and operational reports.

Desired Qualifications

Experience in telecommunications, BNPL, fintech, or FMCG sales is preferred.

Job Title: Sales Manager - BNPL
Location: Lekki, Lagos.
Department: Sales

Job Summary
The Sales Manager manages BNPL sales promoters across partner stores. The role ensures promoters achieve financing sales targets, maintain accurate KYC documentation, follow BNPL processes, and deliver excellent customer service. Also coordinates with underwriting, verification, and collections teams to ensure smooth customer approvals, disbursement, and onboarding.

Key Responsibilities
• Supervise and monitor the performance of BNPL sales promoters.
• Drive daily, weekly, and monthly financing sales targets and conversion rates.
• Ensure complete and accurate KYC documentation from promoters.
• Review applications before submission to minimize rejection rates.
• Handle escalated customer issues on eligibility, repayment, and financing terms.
• Liaise with underwriting and verification teams to resolve pending applications.
• Track promoter performance, approval rates, and store-level issues.
• Ensure promoter compliance with risk controls and fraud-prevention guidelines.
• Oversee device display standards and stock rotation in partner stores.
• Maintain strong relationships with store managers.
• Conduct coaching, field support, and performance reviews for promoters.
• Prepare and submit daily sales and operational reports.

Requirements
• HND/B.Sc. in Business, Marketing, or related fields.
• 2-3 years’ experience in sales supervision (telecom, BNPL, fintech, or FMCG preferred).
• Strong understanding of customer onboarding, KYC, and credit processes.
• Leadership experience managing field teams.
• Excellent communication and customer-service skills.
• Good analytical and reporting ability.
• Willingness to work across multiple store locations.

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About the Company

PalmPay

Fintech platform enabling transfers, payments, credit

PalmPay is a fintech platform in Africa that provides digital financial services through a mobile app and a wide agent network. It lets users perform money transfers, pay bills, and access credit and insurance, aiming to make financial services easy to use and accessible even in remote areas. The service works by combining a mobile app with a network of over one million agents and merchants, plus partnerships with smartphone brands, to reach users who lack traditional banking. It uses technologies like artificial intelligence and big data analytics to tailor services and improve security for users. PalmPay differentiates itself with its expansive agent footprint, strong focus on financial inclusion, and strategic partnerships that scale across markets. Its goal is to become a financial superapp that covers a broad range of needs for its growing user base across Africa and into new markets.

Company size: 1,001-5,000
Company stage: Series A
Total funding: $240M
Headquarters: Lagos, Nigeria
Founded: 2018

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